Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex
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Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex
About us
Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We're a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.
Position summary
This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you've built a PC, set up a home lab, or you're the one your family calls when the Wi-Fi drops, that's a good start. You'll work alongside our engineers on real client issues from the start, including visits to client sites. We're committed to your development.
Key responsibilities
- Log, work and update support tickets by phone, email and remote session
- Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
- Set up laptops, phones and new starter accounts
- Handle password resets plus mailbox and Teams access requests
- Escalate complex issues to senior engineers with clear notes
- Join engineers on client site visits, office moves and device rollouts
- Document fixes so the whole team can use them
What we're looking for
- A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
- A logical approach to solving problems
- Clear communication with non-technical people
- A willingness to learn and take feedback
- Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)
Desirable
- CompTIA A, MS-900 or similar, or working towards one
- Helpdesk or customer service experience
Minimum requirements
- UK resident with a full UK driving licence and own car for business use (mileage paid)
Why join us
- Experience of lots of different businesses and how they run their IT
- Microsoft exams paid for
- A route to Support Engineer as your skills grow
- You'll be part of a dynamic team where your opinion matters
INDAPE
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