Senior BI Support Analyst
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Senior Business Intelligence Support Analyst
Role
We're looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business.
This is a hands-on, senior-level role where you'll act as a key link between business teams and technical developers. You'll support users with BI tools, help shape reporting solutions, and promote a self-service data culture so teams can confidently build and use their own dashboards.
You'll Be Doing
- Work closely with stakeholders to understand reporting needs and deliver effective data solutions
- Translate business requirements into technical specifications for developers (internal and external)
- Lead or support workshops to gather requirements and manage change requests
- Act as the go-to expert for BI tools, troubleshooting issues and supporting users
- Enable self-service BI by training and guiding users to create their own reports and dashboards
- Help design and maintain dashboards and reports that provide actionable insights
- Work with subject matter experts to ensure data is accurate and integrated across systems
- Identify opportunities to improve processes, automate tasks, and enhance data delivery
- Maintain clear documentation including solution designs and user guides
- Support and improve the organisation's central data platform and BI environment
- Lead BI governance activities, ensuring data quality, consistency, and security
- Coordinate testing for new or updated BI solutions
- Monitor report performance and ensure data is delivered accurately and on time
Essential Skills & Experience
- In commutable distance to Milton Keynes / a driver highly desirable
- Excellent written and spoke English
- Strong experience with BI and data analytics tools
- Excellent analytical skills with the ability to interpret complex data needs
- Advanced Excel skills (formulas, pivot tables, data manipulation)
- Ability to translate business requirements into BI solutions
- Good understanding of data warehousing and ETL processes
- Experience with data modelling and reporting structures
- Knowledge of data governance, quality, and management practices
- Experience with databases, SQL, and cloud platforms
- Strong communication skills for both technical and non-technical audiences
Desirable
- Experience with tools like Qlik Sense, Power BI, or Tableau
- Knowledge of Master Data Management (MDM)
- Experience supporting or delivering self-service BI initiatives
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