Head of Wholesale Platforms

Overview

We are seeking an experienced Head of Wholesale Platforms with 15-20 years of experience
to lead a critical portfolio of wholesale technology platforms supporting a major telecom transformation programme.

This is a senior leadership role responsible for platform strategy, delivery governance, operational performance, stakeholder management, and the successful execution of large-scale change across a complex wholesale technology landscape. The role leads both business-critical platform operations and future platform evolution while working closely with engineering, architecture, product, delivery and supplier teams. This is an opportunity to shape the future of a large-scale wholesale technology estate, influence strategic transformation programmes, and lead a highly visible portfolio at the heart of one of the UK's most significant telecom technology transformations.

Key Responsibilities

• Own the end-to-end Wholesale Platforms portfolio and technology roadmap.
• Lead delivery, release governance and operational readiness across multiple platform domains.
• Drive platform reliability, performance, scalability and cost optimisation.
• Govern demand management, prioritisation and investment decisions.
• Build strong relationships with business, product, engineering and supplier stakeholders.
• Lead multidisciplinary platform, architecture, release and delivery teams.
• Ensure successful delivery of strategic transformation programmes and platform enhancements.
• Drive continuous improvement, automation and operational excellence.

What We're Looking For

• Significant experience leading telecom technology or platform organisations.
• Strong knowledge of Wholesale Telecom, OSS/BSS, Service Assurance, Fulfilment or Field Service domains.
• Proven experience managing large-scale technology transformation programmes.
• Strong release, delivery and operational governance expertise.
• Experience leading distributed teams and managing third-party suppliers.
• Exceptional stakeholder management skills with the ability to engage at Executive and Director level.
• Commercial awareness and a strong focus on business outcomes.

Desirable Experience

• Wholesale telecoms, Fixed Network or Fibre environments.
• API and integration platforms.
• Platform modernisation and cloud transformation.
• Experience within large telecom operators or managed service environments.