NIGHT SHIFT Operations Assistant NIGHT SHIFT Operations Assistant

Operations Assistant (Bus Dispatcher)

Location: Peterborough, ON

Schedule: 12-hour shifts - NIGHT SHIFT

Reports To: Operations Manager and Operations Supervisor - Dispatch

Position Summary

The Operations Assistant - Night Shift supports the overnight dispatch operation to ensure safe, reliable, and efficient transportation services across the network. This role provides operational coordination, compliance oversight, administrative support, and real-time communication between drivers, maintenance, and operations leadership.

Working under the direction of the Operations Supervisor, the Operations Assistant helps maintain service continuity, regulatory compliance, and accurate operational documentation throughout the night operation.

Key Responsibilities

• Complete nightly dispatch functions including confirming and updating bus schedules, multi-day trip tracking, and future coach assignments


• Support real-time scheduling adjustments and operational continuity


• Monitor driver attendance, sign-in/sign-out, and readiness for duty


• Communicate operational updates to drivers and leadership


• Monitor dispatch systems to verify vehicle assignments and coverage


• Assist with service disruptions, delays, accidents, and incident documentation


• Monitor compliance with Hours of Service (HOS) regulations and collective agreement requirements


• Maintain dispatch records, operational documentation, and shift handovers


• Support operational reporting, audit preparation, and team communication


• Perform additional operational duties as assigned

Qualifications

• Minimum 1 year of dispatch, scheduling, or transportation coordination experience


• Experience in a unionized environment considered an asset


• Strong organizational, communication, and multitasking skills


• Proficiency with Microsoft Office and dispatch systems


• Ability to work independently in a fast-paced overnight environment


• Bilingualism (English/French) considered an asset

Working Conditions

• Fast-paced transportation operations environment


• Night shift work including weekends and holidays


• Frequent interaction with drivers and operational personnel


• Extended periods of computer and dispatch system use

Equal Opportunity and Accessibility Statement

Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.

In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.

If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Adjoint(e) au r©partiteur / Dispatcher Assistant


Lieu : Peterborough (Ontario)

Horaire :Horaire : Quarts de 12 heures - QUART DE NUIT

Sup©rieurs hi©rarchiques : Rel¨ve du : Gestionnaire des op©rations et Superviseur des op©rations - R©partition

Sommaire du poste

L'Adjoint(e) aux op©rations - Quart de nuit soutient les activit©s de r©partition de nuit afin d'assurer des services de transport s©curitaires, fiables et efficaces   travers le r©seau. Ce r´le fournit du soutien en coordination op©rationnelle, conformit© r©glementaire, administration et communication en temps r©el entre les chauffeurs, la maintenance et l'©quipe des op©rations.

Sous la direction du Superviseur des op©rations, l'Adjoint(e) aux op©rations contribue au maintien de la continuit© du service, de la conformit© r©glementaire et de l'exactitude de la documentation op©rationnelle pendant les op©rations de nuit.

Responsabilit©s principales

• Effectuer les t¢ches de r©partition de nuit, incluant la confirmation et la mise   jour des horaires d'autobus, le suivi des voyages de plusieurs jours et l'attribution future des v©hicules


• Soutenir les ajustements d'horaires en temps r©el et la continuit© des op©rations


• Surveiller les pr©sences, les entr©es/sorties des chauffeurs et leur aptitude au travail


• Communiquer les mises   jour op©rationnelles aux chauffeurs et   la direction


• Surveiller les syst¨mes de r©partition afin de valider les affectations et la couverture des v©hicules


• Participer   la gestion des interruptions de service, retards, accidents et   la documentation des incidents


• Assurer le respect des r¨glements sur les heures de service (HOS) et des conventions collectives


• Maintenir les dossiers de r©partition, la documentation op©rationnelle et les suivis de rel¨ve entre quarts


• Soutenir la pr©paration de rapports op©rationnels, audits et communications d'©quipe


• Effectuer toute autre t¢che op©rationnelle assign©e

Qualifications

• Minimum d'un (1) an d'exp©rience en r©partition, planification ou coordination du transport


• Exp©rience dans un environnement syndiqu© consid©r©e comme un atout


• Excellentes comp©tences organisationnelles, de communication et de gestion des priorit©s


• Ma®trise de Microsoft Office et des syst¨mes de r©partition


• Capacit©   travailler de fa§on autonome dans un environnement de nuit rapide et dynamique


• Bilinguisme (fran§ais/anglais) consid©r© comme un atout

Conditions de travail

• Environnement de transport rapide et dynamique


• Travail de nuit incluant les fins de semaine et jours f©ri©s


• Interactions fr©quentes avec les chauffeurs et le personnel op©rationnel


• Utilisation prolong©e d'ordinateurs et de syst¨mes de r©partition

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