Call Center - Customer Service · United States

Direct Support Professional - Supported Employment Team

Explore this job opportunity at Rise Incorporated. Review the details and continue directly to the employer application page.

Job summary

CompanyRise Incorporated
Advertiser typeCompany
CategoryCall Center - Customer Service
Subcategory
CountryUnited States
LocationUnited States
LanguageEnglish - United Kingdom (en-GB)
Contact
Employment typePermanent
Work hoursNot Specified

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Job description

Description:


Program: Supported Employment Team



Location(s): Openings in Anoka, Fridley, Maple Grove, and Stillwater MN

Schedule: Monday-Friday, hours vary between 7am - 5pm

Wage: Based on experience and qualifications



Level 2: $18.91 - $19.96 per hour



Level 3: $21.01 - $22.06 per hour



Reports to: Program Supervisor/ Program Manager







About Rise


Join our Direct Support Professional (DSP) team supporting adults with disabilities in our Supported Employment Team Program. At Rise, we believe every person deserves the chance to live a life filled with purpose. In this role, you will support individuals with disabilities in developing the skills needed to succeed in community-based employment. You'll provide hands-on training, promote independence, and help individuals achieve their personal and professional goals. This role requires strong communication, adaptability, and a commitment to person-centered practices.







This position may be filled at the Direct Support Professional Level II or Level III, depending on qualifications, experience, and program needs.







Responsibilities


As a Direct Support Professional, you will work directly with adults with disabilities to support their goals in both community and program settings. Your day may include:



  • Training and assisting person served to perform tasks efficiently.

  • Ensure quality and production levels are met.

  • Track and record person served individual work production.

  • Provide support services to four to eight people.

  • Implement goals based on the individual's ability to carry out the training objectives.

  • Regularly communicate with team members.

  • Supervise persons served while working and during break times.

  • Provides transportation services as needed. Rise's vehicle may be provided.




Level 2 Responsibilities:


Support skill development and increasing independence


Assist with job coaching and task analysis


Assist with documentation and problem-solving








Level 3 Responsibilities:


Perform all level 1 and level 2 responsibilities


Lead daily operations of employment sites


Train, mentor, and support team members


Complete and oversee documentation and reporting


Ensure compliance with program, safety and quality standards

Requirements:

  • Basic computer skills, including Microsoft Office and database systems

  • Valid driver's license with a safe driving record

  • Ability to meet DHS Rule 11 and Rise MVR background check requirements

  • Reliable attendance

  • Strong teamwork skills



Preferred Qualifications



  • Experience in a social services setting

  • Experience using person-centered approaches with individuals with disabilities

  • Detail-oriented, efficient, and communicative

  • Able to manage multiple tasks and prioritize effectively



Benefits



  • Medical insurance (single coverage under $90/month)

  • Dental (under $17/month) and vision insurance

  • 401(k) with 100% vested employer match

  • Company-paid Basic Life & AD&D

  • Voluntary Life, STD, LTD

  • Flexible Spending Account

  • Tuition reimbursement + Rise-sponsored training (CPR, First Aid, etc.)

  • PTO starts at 16 days in year one, plus 2 floating holidays & 48 hours ESST

  • Employee Resource Groups (DEI, LGBTQ+, Neurodiversity, and more)

  • Supportive, fun culture with real advancement opportunities

  • PSLF-eligible employer, your qualified student loan balance may be forgiven after 120 covered payments.







Why Rise?


We are a person-centered, inclusive organization that values diverse backgrounds and perspectives. We strive to ensure that all participants and staff feel respected, supported, and connected. If you want a career where you help people live meaningful, self-directed lives and grow professionally, we'd love to have you on our team!







Compensation details: 18.91-22.06 Hourly Wage






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