Casino Table Games Supervisor - $27.50/hr

Please note: a resume is required for this position



Pay Rate: $27.50 an hour


SUMMARY: Directs pit operations including control of secured assets and game integrity and protection. Responsible for a high level of guest service as described in your departments guest service standards.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule pit assignments, train, coach, and evaluate staff and conduct performance reviews


• Direct daily work activities ensuring conformance to standards, policies and procedures


• Promote positive team member and guest relations


• Assess table games activity and guest evaluations and communicate with surveillance


• Monitor equipment to assure tables are in good repair and gaming devices meet standards


• Responsible for money transactions on assigned games


• Operate the table games data application


• Ensure that comp guidelines are followed


• Complete pit counts and reports


• Process jackpots and complete required IRS forms


• Assist Table Games trainer with dealer school training, departmental training or other trainings when needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES



Knowledge and Certification



Required:

• High School Diploma/GED or equivalent experience


• 1- year table games, or similar, supervisory experience preferably with knowledge of Treasure Island's policies and procedures

Preferred:

• Understanding of Table Games Yield management


• Knowledge in advantage play recognition such as basic strategy and card counting systems

Skills



Required:

• Accurate and detail-oriented


• Highly organized and ability to adapt quickly to changing priorities


• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP


• Excellent written, verbal and interpersonal communication skills


• Excellent problem solving skills


• Strong conflict resolution skills

Abilities



Required:

• Ability to follow established dress code policies and practice good personal hygiene


• Ability to interact with guests, coworkers and management in a professional and courteous manner


• Ability to serve both internal and external customers


• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training


• TIPS training and certification


• Effectively Handling Harassment training


• Title 31 training and certification


• Must be certified as a Table Games Supervisor in accordance with the Tribal compact


• Counterfeit Identification, Basic Strategy & Count Systems, State Indian Gaming Compact, Table Games Data Application training


• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to stand for long periods of time with infrequent amounts of walking and sitting


• Must have a good sense of balance, and be able to bend and kneel


• Must be able to reach and twist routinely


• Must be able to push, pull and grasp objects routinely


• Must have the ability to independently lift up to 10 pounds occasionally

WORKING ENVIRONMENT

• Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke


• Must be willing to work a flexible schedule including all shifts, weekends and holidays


• Occasionally must deal with angry or hostile individuals


• High volume direct public contact