IT Repair & Configuration Technician

ABOUT US

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.

JOB DETAILS

We are looking for a motivated and technically-minded individual to join our custom-built repair centre in Lincoln as an End User Compute Technician.

This role would suit someone with a genuine interest in technology, whether gained through education, personal projects, or early work experience. Full training will be provided, so attitude, willingness to learn, and problem-solving ability are just as important as previous experience.

You will support the diagnosis, repair, configuration, and refurbishment of desktop and laptop devices, helping to ensure equipment is prepared to a high standard for our customers. You will also carry out associated administration, maintain accurate records, and follow established processes and quality standards.

Working alongside experienced colleagues, you will develop your technical skills while contributing to a busy and customer-focused repair centre environment.

Typical working hours are Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is based in our Lincoln office five days per week.

WHAT WE ARE LOOKING FOR:

• An interest in IT, technology, computer hardware, or device support.
• Basic knowledge of Windows operating systems, laptops, desktops, and common hardware components.
• Logical thinking and a methodical approach to problem solving.
• Strong attention to detail and the ability to follow processes accurately.
• Good organisational and administrative skills.
• A positive attitude and willingness to learn new skills.
• Ability to work both independently and as part of a team.

DESIRABLE BUT NOT ESSENTIAL

• Experience building, repairing, upgrading, or troubleshooting computers.
• Experience gained through work, college, apprenticeships, personal projects, or hobbies.
• Knowledge of device imaging or deployment tools such as MDT, Autopilot, or SCCM.

WHAT YOU WILL RECEIVE

• Full training and ongoing development.
• Hands-on experience working with a wide range of devices and technologies.
• The opportunity to build a career in End User Computing and IT services.
• Support from an experienced technical team

BASIC DBS:

This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.