Front Desk Clerk

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations


• Provide information about the property and its amenities


• Monitor room availability and follow restrictions and booking policies and procedures


• Adhere to cash handling and financial transactions policies and procedures


• Use equipment properly and adhere to cost controls to reduce expense and waste


• Generate Property Management System reports and complete shift reconciliation


• Provide clerical support


• Knowledgeable of hotel emergency procedures

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES



Required Knowledge and Certification:

• 1+ years prior guest service experience

Preferred Knowledge and Certification:

• 1-year switchboard and/or reservations experience


• 1-year cash handling experience

Required Skills:

• Accurate and detail-oriented


• Highly organized and ability to adapt quickly to changing priorities


• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows


• Excellent verbal and interpersonal communication skills


• Excellent problem solving skills


• Proven to accurately type

Required Abilities:

• Ability to follow established dress code policies and practice good personal hygiene


• Ability to interact with guests, coworkers and management in a professional and courteous manner


• Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues


• Ability to speak in a clear, concise and pleasant voice


• Ability to answer a multi-line phone system in a professional and courteous manner


• Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary

PHYSICAL DEMANDS

• Must be able to sit for long periods of time with occasional amounts of walking and standing


• Must have a good sense of balance, and be able to bend and kneel frequently


• Must be able to reach and twist routinely


• Must be able to push, pull and grasp objects routinely


• Must have the ability to independently lift up to 5 pounds occasionally


• Must be able to perform repetitive hand and wrist motions


• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke


• Must be willing to work a flexible schedule including all shifts, weekends and holidays


• Extensive computer use


• Occasionally must deal with angry or hostile individuals


• High volume of direct public contact