Billing & Customer Accounts Administrator

Billing & Customer Accounts Administrator

Greater Belfast Area (own transport or access to public transport essential)

£25,000 - £30,000 DOE (£12.82 - £15.38 per hour)

37.5 hours per week Early finish every Friday

Hybrid Working Up to 2 days from home following training

Temporary Contract (6-8 weeks initially with potential for extension)

Join a Leading Utilities Company

Apple Recruitment is delighted to be recruiting a Billing & Customer Accounts Administrator on behalf of a leading utilities company in the Greater Belfast Area.

This is an excellent opportunity for an organised and customer-focused professional to join a busy Billing Team. Initially covering a period of sick leave, the role offers the potential for extension and provides valuable experience within a well-established organisation.
You will play a key role in supporting customer billing, account management, payment solutions, and revenue assurance activities, helping to ensure customers receive accurate and timely service.

Key Responsibilities

• Provide excellent customer service and resolve customer queries and complaints.
• Support customer account management and billing administration processes.
• Assist with payment plans, credit control and debt recovery activities.
• Analyse customer consumption data and calculate refunds or additional charges where required.
• Process refunds, site work requests and sundry invoices.
• Liaise with internal departments regarding customer accounts and billing enquiries.
• Support revenue assurance activities and continuous improvement initiatives.
• Maintain accurate records and process high volumes of information with attention to detail.
• Assist with additional billing and customer account administration duties as required.

Essential Criteria

• Minimum of 5 GCSEs (or equivalent), including English and Maths.
• Previous experience handling customer enquiries.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Ability to manage a busy workload and prioritise effectively.
• Self-motivated with the ability to work independently and as part of a team.

Desirable Criteria

• Experience within a customer-facing financial, billing or accounts environment.
• Previous experience working within the utilities sector.

Benefits

• Salary of £25,000 - £30,000 DOE
• Hybrid working after successful completion of training
• Early finish every Friday
• 25 days annual leave plus 10 bank holidays and 2.5 additional company days (pro rata)
• Potential for contract extension
• Opportunity to gain experience within a respected utilities organisation

Interested?

If you are an organised administrator with strong customer service skills and enjoy working in a fast-paced environment, we would love to hear from you.

To apply, please send your CV to .

All applications will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment is an Equal Opportunities Employer and welcomes applications from all
suitably qualified candidates.