Collections Associate

Your new company


Hays are delighted to be recruiting on behalf of a well-established international organisation with a strong presence across multiple markets. Operating within a fast-paced and collaborative finance function, this business is committed to operational excellence, continuous improvement, and delivering outstanding service to its customers. The successful candidate will join a supportive finance team and have the opportunity to contribute to a high-performing accounts receivable environment.



Your new role


As Collections Associate, you will play a key role within the Accounts Receivable team, supporting the effective collection of outstanding customer payments and helping to maintain healthy cash flow across the business. Reporting to the Accounts Receivable Team Lead, you will manage customer accounts, resolve billing queries, and proactively work to reduce aged debt balancesKey responsibilities will include:

• Managing outbound collections activity while maintaining positive customer relationships.


• Investigating and resolving payment discrepancies, including short payments, late payments, disputed invoices, and account reconciliations.


• Monitoring outstanding debt and prioritising collection activities.


• Processing customer payments and supporting dispute resolution.


• Working closely with internal stakeholders to identify and implement process improvements.


• Supporting credit management activities, including account reviews, credit assessments, and account block management.


• Ensuring compliance with financial controls, policies, and service level agreements.


• Assisting with ad hoc projects and additional finance-related duties as required.

What you'll need to succeed


To be considered for this role, you will have:

• A minimum of 5 GCSEs (or equivalent), including Maths and English.


• Previous experience within Accounts Receivable, Credit Control, or a collections-focused finance role.


• Strong Microsoft Office skills, particularly Excel.


• Experience using an ERP system; SAP experience would be advantageous.


• Excellent organisational skills with the ability to manage multiple priorities.


• Strong analytical and problem-solving abilities.


• High levels of accuracy and attention to detail.


• Excellent communication skills and the ability to build relationships with customers and internal stakeholders.


• The ability to work both independently and collaboratively within a team environment.

What you'll get in return

In return, you will have the opportunity to join a growing and reputable organisation offering:

• Competitive salary and benefits package.


• Exposure to an international finance environment.


• Supportive and collaborative team culture.


• Opportunities for professional development and career progression.


• A varied role with exposure to accounts receivable, collections, and credit management activities.


• The chance to contribute to process improvements and drive positive change within the finance function.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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