MAITRE D

Job Summary

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.


• Anticipates and accommodates all needs of the guest.


• Maintains the general cleanliness and orderliness of the entrance area and entire venue.


• Complies with Department of Health and company sanitation standards.


• Actively takes and processes reservations.


• Assists with incoming calls and answering guest questions.


• Strategically plots reservations, and appropriately accomodates walk-ins to ensure a smooth shift.


• Provides dining room team with initial table set-up.


• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:


• Ensures all appropriate menus are printed and ready for service.


• Ensures that all menu books are organized with current menus.


• Performs opening side-work as prescribed.


• Performs closing side-work as prescribed.


• Reports all breakage, damage of equipment or furniture immediately to management.


• Attends and participates in daily pre-service meetings.


• Participates in any training sessions or departmental meetings.


• Learn by listening, observing other team members and sharing knowledge while leading by example.


• Portrays a positive and professional attitude.


• Demonstrates knowledge of Company, its partners and supporting hotel environments.


• Works as part of a team and provides help and support to all fellow team members.

Education, Experience and Skill Requirements

• Company in-venue Maitre d' training.


• Previous hospitality experience.


• Previous Maitre d' and/or Company Wing experience.


• Experience in a high-volume restaurant/nightclub/lounge.


• Must be able to stand, lift and bend for extended periods of time.


• Must be able to bend and lift to 50 lbs.


• Role may include job duties or tasks requiring repetitive motion.


• Exposure to hot kitchen elements or cleaning materials.


• Must be able to work and remain focused in a fast-paced and ever-changing environment.


• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

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