Sp©cialiste bilingue des services aux patients - Hub (PSS Hub) / Bilingual Hub Patient Services Spec

McKesson, l'une des 10 premi¨res entreprises du classement Fortune Global 500, touche   pratiquement tous les aspects des soins de sant© et s'emploie   faire une r©elle diff©rence. Nous sommes reconnus pour notre capacit©   offrir un savoir, des produits et des services qui rendent les soins de qualit© plus accessibles et plus abordables. Chez nous, la sant©, le bonheur et le bien-ªtre de nos gens et des personnes que nous desservons sont prioritaires-et nous tiennent   cÅ“ur.


Ce que tu fais chez McKesson a de l'importance. Nous favorisons une culture o¹ tu peux t'©panouir et avoir un impact, et o¹ tu es encourag©   proposer de nouvelles id©es. Ensemble, nous fa§onnons l'avenir de la sant© pour nos patients, nos communaut©s et nos ©quipes. Si tu souhaites d¨s aujourd'hui contribuer   la sant© de demain, nous aimerions avoir de tes nouvelles.


McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


€ propos du poste
Nous sommes   la recherche d'un(e) Sp©cialiste des services aux patients - Hub pour rejoindre notre ©quipe du Programme de soutien aux patients (PSP) dans le cadre d'un contrat de 12 mois. Dans ce r´le enti¨rement   distance, vous fournirez un soutien administratif et op©rationnel afin d'assurer que les patients, les professionnels de la sant© et les partenaires re§oivent un service rapide et exact.


Il s'agit d'un poste de niveau d©butant dans le domaine du soutien en sant©, o¹ vous contribuerez   la prestation du programme aux patients en soutenant les inscriptions, les processus de remboursement et les activit©s de service   la client¨le, tout en travaillant selon des proc©dures et des lignes directrices ©tablies.


Ce que vous ferez :

• Soutenir les processus d'inscription et d'admission des patients conform©ment aux exigences du programme.


• R©pondre aux demandes entrantes et sortantes des patients et des professionnels de la sant© en utilisant des scripts et des documents approuv©s.


• Aider   coordonner les communications entre les patients, les professionnels de la sant©, les pharmacies, les assureurs et les ©quipes internes.


• Effectuer la saisie de donn©es et le traitement de la documentation (p. ex., formulaires d'inscription, documents de remboursement, dossiers de laboratoire ou de perfusion).


• Soutenir les activit©s de remboursement, y compris la collecte de documents et les suivis.


• Maintenir des dossiers exacts et assurer l'int©grit© des donn©es dans les syst¨mes.


• Identifier et transmettre les probl¨mes non routiniers selon les processus ©tablis.


• Assurer la conformit© aux normes de confidentialit©, r©glementaires (GxP) et du programme.


• Contribuer aux niveaux de service de l'©quipe en compl©tant les t¢ches de fa§on pr©cise et dans les d©lais.

Exigences de base :

• Formation postsecondaire (dipl´me coll©gial ou combinaison ©quivalente de formation et d'exp©rience).


• Poste de niveau d©butant; g©n©ralement 0   2 ans d'exp©rience pertinente en service   la client¨le, administration en sant© ou centre d'appels.


• Bilingue (anglais/fran§ais).


• Grande attention aux d©tails et capacit©   suivre des processus structur©s.


• Capacit© d©montr©e   effectuer avec pr©cision des t¢ches de saisie de donn©es et administratives.


• Ma®trise de base de l'informatique (Microsoft Office, syst¨mes de donn©es/documentation).


• Bonnes habilet©s de communication pour g©rer des demandes courantes.

Comp©tences / exp©rience souhait©es :

• Exp©rience dans un programme de soutien aux patients (PSP), le secteur de la sant©, la pharmacie ou les assurances.


• Exp©rience ou exposition aux processus de remboursement, de facturation ou de v©rification des assurances.


• Familiarit© avec les syst¨mes CRM ou les flux de travail li©s   la documentation en sant©.

Environnement de travail et exigences :

• Poste principalement de type administratif n©cessitant une utilisation prolong©e de l'ordinateur.


• Peut n©cessiter la gestion de t¢ches administratives et de communications   volume ©lev© dans un environnement structur© et rapide.

About the Role



We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) team on a 12-month contract. In this fully remote role, you will provide administrative and operational support to ensure patients, healthcare providers, and partners receive timely and accurate service.


This is an entry-level healthcare support role where you will contribute to patient program delivery by supporting enrollment, reimbursement processes, and customer service activities, working within established procedures and guidelines.


What You'll Do:

• Support patient enrollment and onboarding processes in alignment with program requirements.


• Respond to inbound and outbound patient and provider inquiries using approved scripts and materials.


• Assist in coordinating communication between patients, healthcare professionals, pharmacies, insurers, and internal teams.


• Perform data entry and documentation processing (e.g., enrollment forms, reimbursement documents, lab or infusion records).


• Support reimbursement activities, including document collection and follow-ups.


• Maintain accurate records and data integrity across systems.


• Identify and escalate non-routine issues following established processes.


• Ensure compliance with privacy, regulatory (GxP), and program standards.


• Contribute to team service levels by completing tasks accurately and on time.

Basic Requirements:

• Post-secondary education (college diploma or equivalent combination of education and experience).


• Entry-level role; 0-2 years of relevant experience in customer service, healthcare administration, or call center environments is typical.


• 
  Bilingual (English/French).
  


• Strong attention to detail and ability to follow structured processes.


• Demonstrated ability to perform data entry and administrative tasks accurately.


• Basic computer proficiency (Microsoft Office, data/document systems).


• Strong communication skills for handling routine inquiries.

Preferred Skills / Experience:

• Experience in a Patient Support Program (PSP), healthcare, pharmacy, or insurance environment.


• Exposure to reimbursement, billing, or benefits verification processes.


• Familiarity with CRM systems or healthcare documentation workflows.

Work Environment & Requirements:

• Primarily a desk-based role requiring extended computer use.


• May require managing high-volume administrative tasks and communications in a structured, fast-paced environment.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.


Notre ©chelle salariale de base pour ce poste



Our Base Pay Range for this position



$42,500 - $70,900


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McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.


McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment . click apply for full job details