Call Center - Customer Service · United Kingdom
Member Services Advisor (Czech and/or German speaking)
Explore this job opportunity at Young Living Europe Ltd. Review the details and continue directly to the employer application page.
Job summary
CompanyYoung Living Europe Ltd
Advertiser typeAgency
CategoryCall Center - Customer Service
Subcategory
CountryUnited Kingdom
LocationUnited Kingdom
LanguageEnglish - United Kingdom (en-GB)
Contact
Employment typePermanent
Work hoursFull Time
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Apply now for Member Services Advisor (Czech and/or German speaking)Job description
At Young Living Europe Ltd, we are passionate about delivering premium, responsibly sourced wellness products to our customers across Europe. Our success is powered by our people and a strong commitment to operational excellence, sustainability, and outstanding customer experience.
We are now looking for a customer-focused and proactive Member Services Advisor to join our Member Services team and support our customers across the UK and European markets.
This role is hybrid, working predominantly from home , with 4 days per year required in our London office at Chiswick Park as part of the working arrangements.
What We are Looking For
Are you are someone who enjoys helping people, solving problems, and delivering an exceptional customer experience?
You will be confident communicating by phone, email, chat and, where required, in person, providing accurate and professional support to existing and potential Young Living customers.
You will thrive in a fast-paced environment, demonstrate strong attention to detail, and be comfortable managing customer queries with patience, professionalism and a positive "can do" attitude. You will also enjoy working as part of a supportive team while taking ownership of your own workload and customer interactions.
Why this role?
The Member Services Advisor supports customers across our European and UK markets through the provision of excellent customer service and the maintenance of high service standards. The role is part of the Member Services Team, which strives to ensure every existing and potential Young Living Member's experience is exceptional.
Key Responsibilities
Communicate with customers by phone, email, chat or in person, providing excellent, accurate and timely support across the UK and European markets
Respond to member queries and requests in a professional and customer-focused manner
Ensure customer service standards are met or exceeded
Identify problems with member accounts and/or orders and resolve them appropriately
Maintain regular communication with your line manager, reporting issues and feedback on behalf of customers
Travel to assigned regions to attend conventions, training sessions and meetings as needed and as directed by management
Key Competencies
Strong customer focus with "can do" attitude
Professional and approachable communication style
Solution focused with strong commercial judgement
Team Player
Adaptable and comfortable in a fast-paced environment
Growth mindset
Knowledge & Skills
Fluent English and Czech/ German communication skills, both written and verbal Additional European languages skills would be a definite advantage
Ability to communicate clearly and professionally with customers and internal stakeholders
Strong administrative and organisational skills
Ability to use customer service systems and follow internal processes accurately
Confidence in handling customer queries across phone, email and chat
Experience
Essential:
Previous experience working in a customer service, contact centre or call centre environment
Experience handling customer queries professionally and accurately
Experience working to service standards, deadlines or customer response targets
Desirable:
Experience supporting customers across multiple European markets
Additional European language skills
Experience in the wellness, beauty, personal care
Experience working remotely or as part of a dispersed hybrid team
What We Offer
We believe in rewarding our people and supporting their wellbeing and growth:
Enhanced pension contribution - 8% employer contribution
Private medical and dental insurance
Life assurance and Income Protection Insurance cover
Hybrid working model for better work-life balance
Wellness programme, including incentives for personal wellbeing and company recharge days
Cycle to Work Scheme
25 days annual leave + bank holidays increasing with length of service
Opportunity to work in a collaborative and supportive environment
Ongoing learning and development opportunities
A culture that values continuous improvement and teamwork
If this role sounds like a great fit for your skills and career goals, we would love to hear from you. Apply today and become part of our growing team!
Job Types: Permanent, Full-time
Pay: £25,200.00 per year
Benefits:
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Application question(s):
Do you hold the legal right to work in the UK that permits you to enter into a permanent employment contract? This role is not sponsored.
Do you speak Czech and/or German fluently? If yes, please specify which language(s).
Experience:
Customer Care: 2 years (required)
Work Location: Hybrid remote in London W4 5YS
We are now looking for a customer-focused and proactive Member Services Advisor to join our Member Services team and support our customers across the UK and European markets.
This role is hybrid, working predominantly from home , with 4 days per year required in our London office at Chiswick Park as part of the working arrangements.
What We are Looking For
Are you are someone who enjoys helping people, solving problems, and delivering an exceptional customer experience?
You will be confident communicating by phone, email, chat and, where required, in person, providing accurate and professional support to existing and potential Young Living customers.
You will thrive in a fast-paced environment, demonstrate strong attention to detail, and be comfortable managing customer queries with patience, professionalism and a positive "can do" attitude. You will also enjoy working as part of a supportive team while taking ownership of your own workload and customer interactions.
Why this role?
The Member Services Advisor supports customers across our European and UK markets through the provision of excellent customer service and the maintenance of high service standards. The role is part of the Member Services Team, which strives to ensure every existing and potential Young Living Member's experience is exceptional.
Key Responsibilities
Communicate with customers by phone, email, chat or in person, providing excellent, accurate and timely support across the UK and European markets
Respond to member queries and requests in a professional and customer-focused manner
Ensure customer service standards are met or exceeded
Identify problems with member accounts and/or orders and resolve them appropriately
Maintain regular communication with your line manager, reporting issues and feedback on behalf of customers
Travel to assigned regions to attend conventions, training sessions and meetings as needed and as directed by management
Key Competencies
Strong customer focus with "can do" attitude
Professional and approachable communication style
Solution focused with strong commercial judgement
Team Player
Adaptable and comfortable in a fast-paced environment
Growth mindset
Knowledge & Skills
Fluent English and Czech/ German communication skills, both written and verbal Additional European languages skills would be a definite advantage
Ability to communicate clearly and professionally with customers and internal stakeholders
Strong administrative and organisational skills
Ability to use customer service systems and follow internal processes accurately
Confidence in handling customer queries across phone, email and chat
Experience
Essential:
Previous experience working in a customer service, contact centre or call centre environment
Experience handling customer queries professionally and accurately
Experience working to service standards, deadlines or customer response targets
Desirable:
Experience supporting customers across multiple European markets
Additional European language skills
Experience in the wellness, beauty, personal care
Experience working remotely or as part of a dispersed hybrid team
What We Offer
We believe in rewarding our people and supporting their wellbeing and growth:
Enhanced pension contribution - 8% employer contribution
Private medical and dental insurance
Life assurance and Income Protection Insurance cover
Hybrid working model for better work-life balance
Wellness programme, including incentives for personal wellbeing and company recharge days
Cycle to Work Scheme
25 days annual leave + bank holidays increasing with length of service
Opportunity to work in a collaborative and supportive environment
Ongoing learning and development opportunities
A culture that values continuous improvement and teamwork
If this role sounds like a great fit for your skills and career goals, we would love to hear from you. Apply today and become part of our growing team!
Job Types: Permanent, Full-time
Pay: £25,200.00 per year
Benefits:
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Application question(s):
Do you hold the legal right to work in the UK that permits you to enter into a permanent employment contract? This role is not sponsored.
Do you speak Czech and/or German fluently? If yes, please specify which language(s).
Experience:
Customer Care: 2 years (required)
Work Location: Hybrid remote in London W4 5YS
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