Administrator

Insurance Account Administrator

Location: Belfast

Job Type: Full-time, Permanent

About the Role

We are currently recruiting on behalf of our client for a full-time, permanent Insurance Account Administrator to join their growing and supportive team.

This is a key opportunity to play an important role in delivering high-quality service to clients, ensuring their insurance requirements are handled efficiently, accurately, and with a strong customer-first approach. The successful candidate will work closely with internal teams and insurer partners to support and maintain client accounts.

This role is ideal for someone with previous insurance or client-facing experience who is looking to develop their technical knowledge and build a long-term career within a collaborative and professional environment.

Key Responsibilities

• Manage the renewal of commercial risks through insurer portals
• Provide timely and professional support to clients, responding to queries and requests
• Liaise with insurer partners to manage policies, renewals, and queries efficiently
• Handle mid-term adjustments and ensure all client changes are processed accurately
• Maintain accurate and up-to-date client records, ensuring all documentation is completed correctly and on time
• Ensure all client cases are managed in line with internal procedures and regulatory standards
• Support the wider team where required, escalating queries when appropriate
• Maintain strict confidentiality of client information
• Ensure full compliance with internal policies and regulatory requirements

About You

• Proactive, organised, and able to work effectively in a fast-paced, team environment
• 3 A-levels (or equivalent) and GCSE English & Maths (Grade C/4 or above)
• Previous experience in insurance (commercial or personal lines desirable) or a client-facing/customer service role
• Strong communication and interpersonal skills
• Highly detail-oriented with excellent organisational and time management skills
• Ability to manage multiple tasks and meet deadlines
• Customer-focused with a professional approach to handling sensitive information
• Collaborative mindset with a willingness to learn and develop

Benefits:

1. Starting Salary: £25,000
2. Generous pension (7-10% employer contribution + NI savings)
3. Bonus, life assurance (4x salary), income protection & critical illness cover
4. Private medical, virtual GP, dental & health cash plan
5. 24 days leave + public holidays + birthday leave
6. Hybrid working & increasing leave with service
7. Electric car scheme, cycle to work & retail discounts
8. Full study support & career development (CII qualifications)
9. Social events, recognition programmes & Associate Awards

Training & Development

You will benefit from structured training and ongoing development, including:

Business skills, time management, and project training System and process training within insurance administration

Why Apply?

Opportunity to build a long-term career in a growing organisation

Supportive and collaborative team environment

Structured training and professional development

Exposure to a wide range of clients and insurance processes

Interested?

If you're looking to start a career, not just a job, we would love to hear from you.

Apply now or contact Patricia at Apple Recruitment for a confidential discussion.

Please note, these are permanent contracts and as such the employer is unable to offer sponsorship therefore you will need to have permanent or indefinite right to remain.

Apple Recruitment Services is acting as an Employment Agency and is proud to be an Equal Opportunities Employer.

If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us