Retail & Consumer Products · United Kingdom
Team Leader
Explore this job opportunity at MacGregor Industrial Supplies Ltd. Review the details and continue directly to the employer application page.
Job summary
CompanyMacGregor Industrial Supplies Ltd
Advertiser typeAgency
CategoryRetail & Consumer Products
Subcategory
CountryUnited Kingdom
LocationUnited Kingdom
LanguageEnglish - United Kingdom (en-GB)
Contact
Employment typePermanent
Work hoursFull Time
Interested in this position?
Continue to the official employer application page and apply directly.
Apply now for Team LeaderJob description
Retail Team Leader
Showroom & Counter
Location - Kirkwall
Full-time - 37.5hrs
As we continue to grow, we're looking for a Retail Team Leader to support our showroom and counter operation and help bring out the best in our people.
This is a hands-on leadership role for someone who leads from the front, sets high standards and takes pride in delivering an excellent customer experience every day.
You'll be a visible presence on the shop floor - coaching, supporting and motivating the team, while still rolling up your sleeves and getting stuck in.
The role
As Team Leader, you'll balance people leadership with day-to-day operational responsibility, including:
Leading, motivating and supporting the retail team on the showroom floor and counter
Setting clear expectations and maintaining high standards of customer service
Acting as a point of escalation for customer queries and issues
Supporting the day-to-day running of the showroom, ensuring it is well-presented, stocked and safe
Coaching team members through on-the-job guidance and feedback
Supporting new starters with training and embedding the right behaviours
Helping organise rotas, cover and priorities to keep things running smoothly
Monitoring standards, accuracy and stock presentation
Leading by example - serving customers, processing sales and supporting stock activity as required
What we're looking for
We're looking for a natural leader with the confidence to guide others and the humility to stay hands-on:
Previous experience as a Team Leader, Supervisor or Senior Retail Assistant
Strong customer service background (retail or trade counter experience ideal)
Confidence communicating clearly and positively with a diverse team
The ability to coach, motivate and hold others to account
Good organisational skills and attention to detail
A calm, solutions-focused approach, even under pressure
Confidence using systems and understanding the importance of accuracy
Our values in action
This role is ideal for someone who genuinely lives our values:
Customer First - you set the standard for great service
Be the Best - you care about quality, standards and continuous improvement
Do the Right Thing - you're fair, consistent and accountable
Community Spirit - you build trust and teamwork
Future Focus - you develop people and think ahead
What's in it for you
Accredited Living Wage Employer
Monday to Friday working (Saturdays on rota if required)
Pension scheme
Death in Service benefit
Employee discount
Cycle to Work scheme
Staff uniform
Discretionary annual bonus (based on company performance)
Extra holiday after one year
Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family, covering wellbeing, mental health, financial and personal advice
Why join us?
You'll be stepping into a role where your leadership genuinely matters - shaping the culture on the shop floor, supporting people to grow, and helping deliver a customer experience you can be proud of.
If you're ready to lead by example and make a real impact, we'd love to hear from you.
Benefits:
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Work Location: In person
Showroom & Counter
Location - Kirkwall
Full-time - 37.5hrs
As we continue to grow, we're looking for a Retail Team Leader to support our showroom and counter operation and help bring out the best in our people.
This is a hands-on leadership role for someone who leads from the front, sets high standards and takes pride in delivering an excellent customer experience every day.
You'll be a visible presence on the shop floor - coaching, supporting and motivating the team, while still rolling up your sleeves and getting stuck in.
The role
As Team Leader, you'll balance people leadership with day-to-day operational responsibility, including:
Leading, motivating and supporting the retail team on the showroom floor and counter
Setting clear expectations and maintaining high standards of customer service
Acting as a point of escalation for customer queries and issues
Supporting the day-to-day running of the showroom, ensuring it is well-presented, stocked and safe
Coaching team members through on-the-job guidance and feedback
Supporting new starters with training and embedding the right behaviours
Helping organise rotas, cover and priorities to keep things running smoothly
Monitoring standards, accuracy and stock presentation
Leading by example - serving customers, processing sales and supporting stock activity as required
What we're looking for
We're looking for a natural leader with the confidence to guide others and the humility to stay hands-on:
Previous experience as a Team Leader, Supervisor or Senior Retail Assistant
Strong customer service background (retail or trade counter experience ideal)
Confidence communicating clearly and positively with a diverse team
The ability to coach, motivate and hold others to account
Good organisational skills and attention to detail
A calm, solutions-focused approach, even under pressure
Confidence using systems and understanding the importance of accuracy
Our values in action
This role is ideal for someone who genuinely lives our values:
Customer First - you set the standard for great service
Be the Best - you care about quality, standards and continuous improvement
Do the Right Thing - you're fair, consistent and accountable
Community Spirit - you build trust and teamwork
Future Focus - you develop people and think ahead
What's in it for you
Accredited Living Wage Employer
Monday to Friday working (Saturdays on rota if required)
Pension scheme
Death in Service benefit
Employee discount
Cycle to Work scheme
Staff uniform
Discretionary annual bonus (based on company performance)
Extra holiday after one year
Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family, covering wellbeing, mental health, financial and personal advice
Why join us?
You'll be stepping into a role where your leadership genuinely matters - shaping the culture on the shop floor, supporting people to grow, and helping deliver a customer experience you can be proud of.
If you're ready to lead by example and make a real impact, we'd love to hear from you.
Benefits:
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Work Location: In person
Ready to apply?
This job is provided by MacGregor Industrial Supplies Ltd. Click below to continue to the application page.
Continue to application