Director, Inspection Operations and Optimization
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Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity.
We seek to understand and improve our customers' experience.
Smart Risk-Taking.
We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
We are seeking a Director, Inspection Operations and Optimization with experience in leading large-scale operational transformation and building more scalable, modern operating models. You will be part of the Field Inspection Operations team responsible for building a more scalable, efficient, and technology-enabled inspection field organization.
In this role, you will be involved in driving operational transformation at scale , improving performance through data-driven decision making , and shaping the future of field inspection operations. You will also have the opportunity to use your experience in territory planning, routing optimization, and workforce utilization. The ideal candidate will have 8-10+ years of experience in field operations, logistics, service delivery, or related environments.
You Are:
Transformation Leader and Change Agent : You bring structure to ambiguity, lead with clarity, and drive alignment while evolving processes, systems, and ways of working.
Builder of Scalable Systems : You leverage tools, data, and process design to scale operations efficiently rather than relying on manual workarounds.
Data-Driven Operator : You translate insights into action across routing, capacity planning, SLA performance, and field logistics.
Action-Oriented and Executional : You balance strategic thinking with hands-on execution and are accountable for delivering measurable business outcomes.
People Leader : You lead distributed teams with clarity and consistency, fostering an environment where inspectors feel supported, aligned, and set up for success.
You Bring:
Core Knowledge
Industry/Domain Expertise : Deep understanding of field operations, logistics, or service delivery models at scale.
Process/Methodology : Proficiency in operational transformation, change leadership, and scalable process design.
Strategic Alignment : Ability to align territory planning, routing optimization, and workforce utilization with cost efficiency drivers.
Functional Expertise
Area of Expertise : Leading large-scale transformation and integration initiatives.
Role-Specific Skill : Expertise in capacity planning, resource forecasting, and operational performance optimization.
Leadership/Coaching : Experience in building and scaling distributed field teams, including contractors and FTEs.
Operational Excellence : Proven ability to drive cross-functional alignment across Sales, Operations, Product, and Data.
Technical Expertise
Technical Skill : Experience with routing, scheduling, or workforce management tools.
Technical Literacy : Strong data fluency with the ability to translate insights into operational decisions.System Knowledge : Familiarity with reporting, analytics, and performance tracking systems.
Technical Risk : Experience enabling operations through technology, automation, or system-driven workflows.
You Own:
Leading the transformation of field operations into a unified, scalable, and technology-enabled operating model (50%).
Building and implementing modern processes, workflows, and standards across field teams (30%).
Driving data-informed decisions across routing, territory design, capacity, and SLA performance (10%).
Establishing standardized metrics, performance visibility, and accountability across all regions (10%).
Who You Will Work With:
Reporting to the VP, Commercial Operations and Sales, this role will collaborate with Sales, Product, Data, Arbitration, and Operations teams. You will partner cross-functionally to align field operations with broader business strategy and growth objectives.
Where You Work:
Your work is performed as a Remote employee.
Must Have's:
8-10+ years of experience in leading operational transformation, change initiatives, or large-scale process improvements with measurable business impact and results.
Bachelor's degree in business, operations, logistics, or a related field; equivalent experience considered.
Experience building, scaling, or integrating distributed or field-based teams across multiple regions.
Nice to Have's:
Experience in field operations, logistics, service delivery, or related environments, with demonstrated progression into leadership roles.
Experience in inspection services or similar field-based industries.
Experience with route optimization, territory planning, or workforce management tools.
Experience supporting or leading post-acquisition integration or multi-entity environments.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
(Depending on experience, skill set, qualifications, and other relevant factors.)
Bonus Range
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