Computer Technician Technicien-ne informatique

Job
Title
:



IT Technician


Competition
Number
:




Administrative Unit :



Multiservices Centre and Information Technology


Immediate
Supervisor
:



Assistant-Director, Multiservices Centre and IT


Job Type :



Regular, Full Time (Unionized)


Work
Schedule:



35 hours per week


Salary Scale :



Level 6 ( - )


In this document, the masculine pronoun is used without discrimination and only for conciseness



Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has more than 1,000 students. It offers programs in social communication, counseling and psychotherapy, canon law, public ethics, conflict studies, philosophy, theology, human relations, transformative leadership and spirituality, and social innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits.


SUMMARY



Under the authority of the Assistant-Director of IT Services, the incumbent ensures the proper functioning of all activities and services related to information technology. The incumbent installs and maintains software, performs preventive maintenance, diagnoses issues with micro-computers, provides recommendations, and ensures the proper functioning of servers, network connections, and IT infrastructure.


The incumbent contributes to the delivery, stability, and continuous improvement of institutional IT services while maintaining high standards of customer service, operational efficiency, and technical support.


SPECIFIC ACCOUNTABILITIES



Provide technical support to users (35%)

• Provide technical assistance to administrative staff, professors, and students;


• Manage user accounts for the network and email;


• Maintain up-to-date inventories of IT equipment;


• Install and repair audiovisual equipment for various activities and events;


• Diagnose software, operating system, hardware, and other technical issues.

Install and update micro-computers and components (25%)

• Install, verify, and update software on micro-computers;


• Troubleshoot micro-computers and related components;


• Recommend, install, and maintain servers and micro-computers.

Maintain IT systems and network environments (15%)

• Maintain core IT infrastructure, systems, and services required for the University's operations;


• Provide operational and technical support for institutional administrative, academic, IT security, and business systems; Support the implementation of IT policies and procedures;


• Monitor and support operation of network components (switches, cabling, etc.);


• T est and implement system changes;


• Document installation and user procedures.

Manage the network and its components (10%)

• Ensure continuous service of the University's network infrastructure and servers;


• Recommend, install, and maintain network components;


• Monitor performance, perform backups, diagnostics, and repairs;


• Ensure system and data security.

Analyze, evaluate and improve systems (10%)

• Stay up to date on new technologies.


• Automate and integrate systems requiring programming and the use of development environments;


• Ensure equipment and software are used effectively;


• Identify and promote improvements to enhance IT usage;


• Provide proactive solutions and make recommendations to the supervisor;


• Participate in short- and medium-term strategic IT planning;


• Attend IT Reps meetings and collaborate with University of Ottawa IT services.

IT Training (5%)

• Identify training needs and inform the supervisor;


• Serve as an resource person for users.

Various

• Perform any other related tasks assigned by the supervisor ;


• 
  Note: It is understood that this job description can change periodically because of administrative priorities.


• 
  Overtime: In emergencies, may be required to work evenings and/or weekends.

KNOWLEDGE AND EXPERIENCE

• College diploma in computing.


• Minimum three (3) years of experience in an IT support or technical services environment.


• Experience in installing, configuring and troubleshooting for micro-computers, computer equipment and software.


• Excellent knowledge of MS Office software, Windows operating systems and knowledge of Apple products.


• Knowledge of enterprise endpoint management and deployment tools.


• Knowledge of automation, scripting, and systems integration concepts.


• Knowledge of enterprise networks and protocols.


• Knowledge of cybersecurity and protection of sensitive data.

ESSENTIAL QUALITIES

• Bilingualism: French and English, spoken and written;


• Initiative, discernment, and tact;


• Methodical, precise, and rigorous;


• Ability to prioritize and make decisions;


• Ability to listen and advise;


• Teamwork;


• Exemplary customer service and interpersonal skills.

Interested candidates are requested to submit an online application at Job Openings (ustpaul.ca) by May 25, 2026 at 11:59 p.m.



We thank all applicants for their interest in this position. We will be contacting only those candidates who have been chosen for the next step of the selection process.



We are committed to ensure employment equity and we encourage the participation of all individuals eligible to work in Canada. If your application is successful and you require accommodation during the selection process, please notify us if you are contacted for an interview. Your personal information is protected under the provisions of the Privacy Act.



Titre du poste :



Technicien(ne) en informatique


Num©ro de concours :




Unit© administrative :



Service de l'informatique


Sup©rieur imm©diat :



Assistant-Directeur, Service TI & Centre Multiservices


Type d'emploi :



Permanent, temps plein (syndiqu ©)


Horaire de travail :



35 heures par semaine


‰chelle salariale :



Niveau 6 ( $ - $)






Le masculin est utilis© sans aucune discrimination et dans le seul but d'all©ger le texte.



L'Universit© Saint-Paul (1848) est le coll¨ge fondateur de l'Universit© d'Ottawa, avec laquelle elle a conserv© un lien de f©d©ration depuis 1965. Bilingue et   ©chelle humaine, elle compte plus de 1000 ©tudiants ; elle offre des programmes en communications sociales, counseling et psychoth©rapie, droit canonique, ©thique publique, ©tudes de conflits, philosophie, th©ologie, relations humaines, leadership transformatif et spiritualit© et innovation sociale. L'Universit© Saint-Paul offre un environnement de travail propice   l'©panouissement professionnel et des avantages sociaux comp©titifs.


RESUM‰ DES FONCTIONS



Sous l'autorit© de l'Assistant-directeur du service de l'informatique, le/la titulaire assure le bon fonctionnement de l'ensemble des activit©s et services li©s aux technologies de l'information. Il/elle installe et maintient les logiciels, effectue la pr©vention, r©alise des diagnostics sur les micro ordinateurs, formule des recommandations et veille au fonctionnement des serveurs, du r©seau et de l'infrastructure technologique.


Le ou la titulaire contribue   la prestation,   la stabilit© et   l'am©lioration continue des services institutionnels en technologies de l'information tout en maintenant des normes ©lev©es de service   la client¨le, d'efficacit© op©rationnelle et de soutien technique.


FONCTIONS PRINCIPALES



Assurer le support technique aupr¨s des utilisateurs (35%)

• Offrir de l'assistance technique au personnel administratif, aux professeurs et aux ©tudiants ;


• G©rer les comptes d'usager pour le r©seau et le courrier ©lectronique ;


• Tenir   jour les inventaires de l'©quipement informatique ;


• Installer et r©parer l'©quipements audiovisuel pour diverses activit©s et ©v¨nements ;


• Diagnostiquer divers probl¨mes de logiciels, mat©riels et syst¨mes.

Installer et mettre   jour les micro ordinateurs et leurs composantes (25%)

• Installer, v©rifier et mettre   jour les logiciels et le mat©riel ;


• R©soudre les probl¨mes li©s aux micro-ordinateurs et leurs composantes ;


• Recommander, installer et assurer l'entretien des serveurs et des micro-ordinateurs.

Assurer le fonctionnement des logiciels r©seau et de l'environnement informatique (15%)

• Assurer la maintenance de l'infrastructure, des syst¨mes et des services informatiques essentiels aux op©rations de l'Universit© ;


• Fournir un soutien op©rationnel et technique aux syst¨mes institutionnels administratifs, acad©miques, de s©curit© informatique et d'affaires ; appuyer la mise en Å“uvre des politiques et proc©dures en technologies de l'information; Appliquer les politiques d'utilisation des syst¨mes informatiques ;


• Surveiller et soutenir les composantes r©seaux (commutateurs, c¢blage, etc.) ;


• Tester et mettre en Å“uvre les changements ;


• R©diger des proc©dures d'utilisations et d'installation.

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