Guest Relations Representative-$16.50/HR- Weekends Required

Summary of Job: To represent Six Flags Great America as a front-line customer service liaison and to assist Guests with any special needs and concerns in a courteous and efficient manner. Duties may also include assisting with Guest entry and sales, processing, and production of tickets, passes, and memberships. Must be available to work weekends.

• Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow employees.


• Research and resolve Guest situations in a calm and professional manner. Document each situation on the proper form and notify your Supervisor on a timely basis.


• Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.


• Assist Guests with general park information and website inquiries over the phone, via email, Salesforce, using the online chat program, and in person.


• Assist Guests with coupon inquiries and ticket adjustments.


• Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.


• Use a computer with specialized programs to assist Guests.


• Accurately operate a computer system to create a pass or membership using register or online media.


• Assist Guests with THE FLASH PASS program inquiries and activations.


• Promotes THE FLASH Pass to guests in assigned locations and provides accurate information including various offerings and price points.


• Able to register guests using Qsmart mobile and guide guests as to how to use the service.


• Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.


• Scan all Guests' tickets, passes, and memberships to ensure that they are valid.


• Observe strict confidentiality regarding all situations.


• Maintain cleanliness standards in all Guest Services locations and throughout the park.


• Assist with data entry tasks regarding Guest situations using a computer.


• Willing and able to work the various positions within the Guest Services Department.


• Adhere to all park and department policies.


• Attend required H.R. Orientation, Guest Services Department Training, and unit specific trainings.


• Assist with other Guest Services Department functions as directed by the leadership team.

• Minimum Age: 17


• Must be able to work weekends, a variety of shifts, and holidays.


• Good problem solving, analytical and organizational skills.


• Ability to work without direct supervision and make crucial decisions independently.


• Cash handling experience preferred.


• Able to work 30-40 hours per week, varied shifts, including days, nights, holidays and weekends.


• Prior computer usage required.


• Ability to learn and use multiple computer programs.


• Good verbal and communication skills with the ability to fluently speak, write, and comprehend English


• Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.


• Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.


• Must be able to walk up to 2 miles per day over various surfaces.


• Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.


• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude


• Must have strong teamwork skills and the ability to work with others