Leasing Agent

Position Summary

The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents

Pay

$18.00

Ongoing Essential Duties

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule


• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects


• Strives to meet and exceed occupancy goals


• Is familiar with Fair Housing Regulations and performs all tasks accordingly


• Maintains a working knowledge of the local community, including local schools, business, and events


• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents


• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities


• Serves as a first point of contact for residents, works to resolve any issues or complaints.


• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects


• Quickly escalates any customer service issues to site management when support is needed


• Communicates effectively to site management and maintenance team to resolve any noticed issues


• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site


• Enthusiastically greets each person who enters the office


• Approaches each situation in a friendly and helpful manner


• Maintains a pleasant, professional, and cheerful presence at all times


• Always presents a professional appearance and follows established dress code policy


• Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.


• Other duties as assigned

Required Skills/Abilities:

• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook


• Experience in social media and technology


• Proficiency in converting phone calls to appointments and appointments to leases (Sales)


• Ability to act independently and make decisions


• Excellent verbal and written communication skills


• Flexibility to work weekends, overtime, and other unscheduled times as required

Supervisory Responsibilities:

• This position does not have supervisory responsibilities

Education and Experience:

• Customer service experience


• At least 6 months experience in the apartment, leasing, or hospitality industry preferred


• High school diploma or equivalent combination of education required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.

Compensation details: 18-18 Hourly Wage

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