Plumbing Service Manager

Plumbing Service Manager

Winston-Salem, NC

Introduction

Join PF Plumbing - the number one plumbing company in Winston-Salem, NC - as our Service Manager. This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals.

This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams.

Key Responsibilities

• Lead and oversee daily operations of the plumbing service department


• Manage, coach, and develop plumbing technicians and support staff


• Oversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operations


• Coordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenue


• Drive performance metrics including revenue per tech, close rate, and customer satisfaction


• Ensure compliance with plumbing codes, safety standards, and company policies


• Monitor inventory, tools, equipment, and fleet readiness


• Oversee budgeting, forecasting, and departmental financial performance


• Resolve escalated customer concerns professionally and promptly


• Collaborate with marketing and sales teams to grow service demand


• Implement training programs and performance improvement plans


• Track KPIs and analyze service metrics to drive continuous improvement


• Maintain vendor and supplier relationships
  
  
  • Utilities License and the Limited Electrical Permit
  
  
  
  

Required Qualifications

• Minimum 10 years plumbing experience


• Minimum 5 years in a supervisory or management role


• Valid plumbing license (utility license preferred - pending confirmation)


• Strong knowledge of plumbing codes and safety regulations


• Experience managing budgets and departmental P&L


• Strong leadership, accountability, and team development skills


• Valid driver's license

Highly Preferred

• 
  Nexstar experience Preferred but not required
  

• 
  HVAC experience is a plus but not required
  

Compensation & Benefits

We offer a competitive compensation package including:

• Company vehicle


• 401(k) with company matching


• Health insurance


• Dental insurance


• Vision insurance


• Supplemental insurance options


• Company-paid life insurance policy


• Paid time off

Compensation details: 0 Yearly Salary

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