Contract Administration Specialist

Job Summary:

Provides a variety of office functions for business operations, including the ability to read and interpret funeral/cemetery contracts, data entry of funeral/cemetery contracts, the ability to interpret and complete legal documents, able to work closely with others, maintain accurate records, process daily cash deposits, process insurance claim assignments, back-up to receptionists to answer phones, and back-up other office staff as needed.

Duties/Responsibilities:

• Coordinates and performs the input of funeral/cemetery contracts into industry-specific software daily.


• Works closely with other personnel to provide accurate recording of contracts and payments.


• Manages accounts receivable and ensures accurate and timely monthly invoicing.


• Research questions or issues with accounts receivable, invoicing, and contract entry.


• Works with customers to answer questions, take payments, and notarize documents.


• Interprets and completes legal documents including Insurance Assignments, Disposition Declarations, Automatic Payment Authorizations and other legal forms. Notarizes documents when needed.


• Maintains high level understanding of regulatory and financial reporting requirements and deadlines with ability to prioritize workload appropriately.


• Provides reporting for Senior Management monthly or whenever requested.


• Assists with answering multi-line phone system, including answering customer questions concerning balances, contracts, etc. Will also take information from facilities reporting new deaths and inputting that information using a proprietary tool for use by Funeral Directors and others.


• Participate in training sessions, seek opportunities to enhance skills, and foster a culture of continuous learning and improvement by sharing knowledge and tools that would increase efficiency within the organization.


• Maintain document retention through scanning and notes.


• Reviews work to ensure accuracy.


• Follows safety policies and procedures.


• Other duties as assigned.

Required Skills/Abilities:

• Proficient computer skills (Microsoft Word and Microsoft Excel)


• Strong interpersonal skills


• Excellent customer service and time management skills


• High attention to detail


• Ability to adapt to changing priorities and work under tight deadlines


• Ability to work independently and collaboratively as part of a team under occasionally stressful situations


• Must express personal initiative, ownership, and desire to go beyond basic expectations

Education and Experience:

• High School diploma or equivalent required, Associate Degree in Business or Accounting preferred; will consider experience in lieu of degree.


• Computer experience required.


• Experience in Data Entry and Customer Service preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.


• Stooping


• Reaching


• Walking


• Keyboarding


• Hearing


• Standing


• Talking


• Repetitive Motions

Compensation details: 18-22 Hourly Wage

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