Summary Sheet: Call Center - Customer Service |
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| Advertiser Name | Pelican Brewing Company | | Advertiser Type: | Company |
| Classification: | Call Center - Customer Service | | Subclassification: | |
| Country: | United States | | Location: | United States |
| Language: | English - United Kingdom (en-GB) | | Contact Name: | |
| Employment Type: | Permanent | | Workhours: | Not Specified |
Position: Pub Crew Server |
Description: Description:
Position Title
: PELICAN BREWING COMPANY, Rockaway Beach - Pub Crew Server
Being of service to facilitate memorable moments, meaningful connections, inspiring loyalty and creating a reputation of excellence in hospitality by providing positive, personable interactions with our guests and our co-workers. To maintain expert knowledge of food and beverage menus and our local areas and attractions and provide a superior level of service to our guests while maintaining speed and efficiency. This is a tip share position. Requirements: Key Accountabilities:
- Responsible for providing exemplary guest service, communicating effectively and efficiently with FOH and BOH.
- Understands the importance of being hospitable, friendly, and communicative with guests to ensure a positive dining experience at the Pelican.
- Communicate effectively with team to streamline communication about any ticket issues or menu changes throughout shift.
- Responsible for greeting guests as they sit down within 1 minute of guests seating themselves
- Responsible for taking orders, delivering food and beverages to your assigned section promptly and accurately, ensuring timely service and guest satisfaction. This is may not be limited to only your assigned section. Being a team player is a must!
- Removes dishes after each course and glasses from tables.
- TEAMWORK is a must!
- Can work in a fast-paced environment and remain calm and agile when faced with challenges.
- Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.?
- Assists other service personnel as needed.?
- Performs all duties in accordance with the Family of Companies and Pelican customer service standard.?
- Maintains knowledge and provides information to guests of Pelican menu items, events, and community involvement.
- Other duties to be assigned as requested
- You may be responsible for working additional position as business needs
Preferred Skills and Experience:
Two years of Front of House restaurant experience
Cash handling knowledge and experience
OLCC Certification and Food Handler's Certification
Professional and positive attitude
Knowledge of beer and cocktail programming
Physical endurance to move quickly and ability to carry large trays
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