Personal Lines Casualty Adjuster

POSITION MISSION: Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Affirms or denies coverage of the claim based on the facts and the policy terms and conditions


• Determines liability based on claim investigation and jurisdiction


• Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review


• Investigates and evaluates bodily injury claims


• Pursues subrogation and/or arbitration when applicable


• Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims


• Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements


• Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws


• Provide superior customer service to policyholders, agents, and co-workers

OTHER DUTIES:

• Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control


• Performs other duties or special projects as required or as assigned by a supervisor

KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Displays a clear understanding of who their customer is (internal and external)


• Comprehensive knowledge of insurance theory and practices


• Uses professional language, tone and style in all oral and written communications


• Understands the company's products, services, department function and overall organization


• Well organized and uses time effectively


• Able to effectively balance competing priorities


• Demonstrates initiative and innovation in daily performance of responsibilities


• Manages own time and schedule to meet objectives

QUALIFICATIONS:

• Bachelor's Degree preferred


• Minimum 2 years of experience handling auto liability claims required


• Exhibits strong oral and written communication skills


• Working knowledge and effective utilization of automated technology


• AIC designation preferred

DEPARTMENTAL EXPECTATIONS

• As a representative of the company, maintain a consistently high level of customer service


• Prompt, reliable, and friendly service


• Effectively utilizes and maximizes the use of available technology to optimum productivity


• Exhibits a sound understanding of department goals and objectives


• Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm


• Ability to work independently yet be a complete team player


• Support the corporate culture and create a positive work environment

COMPETENCIES:

• Critical thinking


• Customer service centric


• Attention to detail


• Responsible and proactive decision making


• Time management


• Relationship skills


• Analytical thinking skills

PHYSICAL DEMANDS:

• Position operates in a professional office or remote office environment and routinely uses standard office equipment.


• Position requires attending both internal and external meetings, attending conferences and other training events.


• Flexibility in daily work times and telecommuting is allowed; average 40-hour week.


• Position can be fully remote.

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