Senior Cloud Engineer - Level 3

As a Senior Cloud Engineer, you will drive measurable customer outcomes in a fast-paced Managed Service Provider (MSP) environment to deliver high-quality cloud architecture project work, and proactively reduce repeat issues through clear documentation and continuous improvement. Day to day, you'll balance project execution with SLA-driven support while partnering with Sales Engineers to help shape cloud architecture and define scope early, mitigating mid-project re-scoping. Success in this role is defined as delivering secure, scalable solutions that customers can operate with confidence, strong service performance (timely ticket closure and customer communication), consistent, accurate time entry, and reliably meeting target billable hours.

Design, implement, and maintain secure, scalable Azure cloud solutions and the supporting infrastructure for customers.Own the operational health of customer cloud platforms, including monitoring, incident response, root cause analysis, and implementation of preventative improvements.Optimize cloud environments for cost, scalability, and security. Troubleshoot and remediate cloud, network, device, and software issues within defined SLAs; engage vendors and internal teams to resolve complex issues.Deliver assigned project work using Agile practices; planning, executing, and coordinating tasks to meet scope, timeline, and quality expectations.Partner with Sales Engineers to define technical scope and cloud architecture for customer projects, proactively reducing re-scoping after project kickoff.Maintain and expand technical expertise through ongoing training and pursuit of industry-recognized cloud certifications.Create clear, timely documentation in tickets (customer context, actions taken, and next steps) to support customer success and reduce repeat issues.Travel to customer sites across the Greater Minneapolis - St. Paul, Minnesota and Western Wisconsin areas on short notice using reliable transportation. This position may require shift work in a 24/7/365 environment and the capacity to work evening, overnight, weekend, or holiday as required.

6+ years supporting customers, troubleshooting cloud service tickets, and delivering projects related to cloud infrastructure.Industry-recognized Azure cloud engineering certifications such as AZ-900, AZ-104, AZ-305, or AZ-400. Excellent communication skills and the ability to advocate for what you need to be successful in an assignment with customers and internal teams.Strong time-management skills with competing priorities; ability to work independently and as part of a team in a fast-paced MSP environment.Must be authorized to work in the United States.Driver's license and reliable transportation.

Multiple Microsoft Cloud certifications. 2+ years of Managed Service Provider (MSP) experience.

Hiring Process

As part of our hiring process, finalists who receive an offer will undergo a professional reference check and a background check, consistent with applicable federal, state, and local laws.

CIT helps business and IT leaders get dependable operations, predictable security, and a clear path to growth. Founded in 1992, we work as an extension of our customers' teams, bringing certified expertise and clear, straightforward communication.

Our goal has stayed the same from day one: make technology clear, understandable, and painless for business. We do that through managed IT, cybersecurity, cloud, physical security, and custom solutions that fit each customer's real needs.

Our People: Collaborative, Passionate, and Accountable. We invest in our team to ensure our customers always work with an expert who genuinely cares about their success.Our Passion: Is Our Customers. Their success is our driving metric. We treat every relationship as a long-term strategic partnership.Our Culture: Based on a Work/Life Balance. Our positive and fun culture translates directly into more energetic and engaged support for our customers.Our Integrity: Key to Our Success. We operate with total transparency, building long-term trust through honest dialogue and reliable results.Our Solutions: Innovative and Customized. We reject the one-size-fits-all approach, designing bespoke technology solutions for our customers' unique business needs.

You'll work alongside people who care about their craft and support each other in a collaborative, learning-focused environment. We offer:

Career Growth: Paid certifications, training, and development opportunitiesFlexible Time Off: Take time when you need itStrong Benefits: Medical, dental, vision, 401(k) with match, paid parental leave, paid volunteer time, and moreValues-Driven Culture: A workplace consistently recognized as a Twin Cities Best Workplace

Compensation details: 00 Yearly Salary

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