Senior Loan Servicing Associate

Pacific Coast Regional Small Business Development Corporation

Senior Loan Servicing Associate

Become part of a growing organization that offers a wide array of financial, educational and consulting programs designed to promote economic development in the small business community. Pacific Coast Regional Small Business Development Corporation (PCR) is a private, non-profit 501 (C) 3 corporation formed in 1977 to help entrepreneurs take their place as vital contributors to the Southern California economy. Both the US Treasury and the California Organized Investment Network (COIN) certify PCR as a Community Development Financial Institution (CDFI). PCR is also a Small Business Development Center (SBDC) in partnership with the US Small Business Administration (SBA).

Job Description

We are seeking a detail-oriented and proactive Small Business Loan Servicing professional to support loan servicing and portfolio management activities. This role involves analyzing and processing loan modifications, renewals, and extensions while ensuring compliance with SBA and state guarantee programs. The associate will also assist in collections efforts, including client outreach and site visits, as well as participate in loan liquidation processes such as file audits and guarantee request preparation. The role requires adherence to compliance and privacy policies, as well as federal, state, and local financial regulations. The ideal candidate is organized, customer-focused, and capable of managing multiple tasks independently within a regulated financial environment.

Key Responsibilities

• Participate in the loan servicing and portfolio activities which includes analyzing and processing loan modifications, renewals, extensions, and other requirements of the customer while maintaining compliance with the SBA and State guarantee programs.


• Assist with any collection activities including collection calls, video meetings with clients and site visits.


• Participate in any loan liquidation activities including file audit/reviews and the preparation of guarantee/guaranty request packages.


• Other duties and responsibilities and/or projects as may be assigned by supervisor.


• Comply with compliance and privacy policies and procedures to maintain confidentiality and information protection.


• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.

Education and Experience Requirement's

• Bachelor's degree in Business Administration, Economics, Finance or related field is required.


• Master's degree in Business Administration or related field is preferred but not required.


• Four (4) years of small business portfolio management or equivalent experience is required.

Employment Details

• Employment Status: Non-Exempt, Hourly, Part-Time


• Hours: Flexible work days. 10-hour minimum per week.


• Pay: $65.00 per hour


• Location: Hybrid (Main office is 3255 Wilshire Blvd., Suite 1501, Los Angeles, CA 90010 & Satellite Office is 1051 West Rosecrans Ave Compton, CA 90222)

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

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