Customer Service Engineer French speaking

• Providing direct support via phone and email


• Entering data into company IT systems as needed


• Identifying opportunities to upgrade products


• Collaborating with service colleagues and product management to resolve technical issues


• Handling product returns, fault verification, and warranty claims


• Providing on-site field service


• Assisting with training events for consumers and dealers.

• 2-5 years of hands-on experience repairing electronics devices/products.


• Fluency in French both speaking and writing + excellent English.


• Strong customer service orientation with a friendly, approachable demeanor.


• Excellent problem-solving and analytical skills.


• Proficiency in computer usage.


• Exceptional written and verbal communication skills.


• Highly organized with great attention to detail.


• Self-driven with a strong ability to work collaboratively in a team.


• Willingness to travel as needed