Intern (m f d) - Complaint Management

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22.000 employees, sales of € 5,2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Support the Voith Group Turbo Division as a

Job ID 77377 Location: Heidenheim starting immediately 3-6 months

Your Responsibilities

• You actively support the team in tracking open customer complaints with the objective of ensuring consistent and timely processing.
• Develop and create global guidelines for handling customer portals together with us.
• You are responsible for integrating data capture forms for customer complaints into customer contracts in coordination with the relevant departments.
• Support the improvement and updating of goodwill policies together with us.
• The inventory of damaged parts and the coordination of decisions regarding their further use with other specialist departments are also part of your responsibilities.

• You are enrolled in a degree program in mechanical engineering, industrial engineering, or a comparable field of study and are seeking a mandatory internship.
• You already have knowledge of the SAP ERP system and are also proficient in MS Office applications.
• You have an interest in, and an understanding of, functional and technical interdependencies
• You are willing to independently take responsibility for smaller projects and work tasks with a direct connection to customer complaints.
• An open and communicative manner in developing and coordinating work tasks, as well as strong comprehension skills and a structured way of working, are among your strengths.
• Good knowledge of German, both written and spoken, as well as good English skills are desirable.

Enhance your studies with practical experience at a globally operating technology company and apply now via our online portal with your comprehensive application documents (r©sum©, certificates, proof of enrollment).

You can find all further information about the application process here.

J.M. Voith SE & Co. KG Voith Turbo looks forward to receiving your application!

Your personal contact

J.M. Voith SE & Co. KG VZS
Global Business Services HR EMEA
Talent Acquisition Team • Julia Fuchs • Tel.

Job ID 77377