Summary Sheet: Retail & Consumer Products |
| | | | | |
| Advertiser Name | Crate & Barrel | | Advertiser Type: | Company |
| Classification: | Retail & Consumer Products | | Subclassification: | |
| Country: | United States | | Location: | United States |
| Language: | English - United Kingdom (en-GB) | | Contact Name: | |
| Employment Type: | Permanent | | Workhours: | Full Time |
Position: Team Leader, Design & Trade |
Description: Driven and customer-focused, the Team Leader - Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader - Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations-managing sales aids, supplies, mobile sales technology, and brand presentation-while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.
A day in the life as a Team Leader, Design & Trade
- Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
- Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
- In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
- Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
- Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
- Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
- Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
- Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
- Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors
What you'll bring to the table
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Strong problem solving skills
- Demonstrated ability to execute and drive results
- Strong delegation skills
- Data entry skills
- Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
- Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
We'd love to hear from you if you have
- 1+ years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
- Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends
|
