Administrative Assistant - Healthcare

• Pay: $29.00 per hour!
• Shift Schedule: 5x/week - Monday - Friday
• Shift Times: Varies; 7:45a - 4:15p, 8a - 4:30p, 8:30a - 5p
• Start Date: ASAP!
• Duration: 3/12/2026
• Location: Los Gatos, California

• Great Location
• Weekly payroll
• Health benefits
• Referral bonus
• 24-hour accessibility
• Personalized service

• Education: High School Diploma or GED equivalent
• Typing speed of 30 WPM
• 1 - 2 years administrative, clerical, or customer service experience
• Strong data entry skills with ability to use multiple computer programs simultaneously
• Strong organizational skills, detail-oriented, and able to prioritize tasks
• Ability to work independently and as part of a team in a fast-paced, sensitive environment
• Knowledge of basic office equipment (phones, scanners, filing systems), computer systems and Microsoft Office applications.
• Prior experience working with patient registration
• Previous experience with Ambra

• AA degree
• Bilingual in Spanish
• Previous lab experience (highly preferred)
• EPIC experience (highly preferred)
• Experience in quality or compliance-related administrative support

• Clear written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and efficiency
• Strong ability to problem-solve and think critically in fast-paced environments.
• Team player with the ability to work collaboratively across departments.
• Professional, respectful demeanor with patients, staff, and external contacts.
• Ability to adapt quickly to changing procedures and requirements.
• Strong sense of confidentiality and compliance.

• Greeting and Assistance: Greet patients, complete registration check-in & Check-out, verify insurance information is accurate, and assist with questions about appointments, payments, billing, and schedules.
• Patient Escalations: Identifies and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
• Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
• Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
• Documentation Management: Manage faces, mail, file documentation, and maintain databases.
• Systems Use: Process forms and utilize phone and electronic medical records systems.
• Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
• Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
• Scan insurance cards and coordinate patient care.