Admissions Representative - Behavioral Health & Recovery Center

Join our dynamic team at Quadrant Health Group! We are seeking a passionate and dedicated Admissions Representative to join our growing team in Boca Raton, FL. The ideal candidate is vital to the behind-the-scenes success of the admissions process. As an Admissions Representative, you'll help individuals and families through one of the most important calls of their lives - the call for help. You'll guide them through the admissions process with empathy, professionalism, and clarity. If you're passionate about helping others and want a career where every conversation makes an impact, this is the role for you.

Training is provided - what matters most is your empathy, energy, and drive to make a difference.

Pay Range: $40,000-$80,000 per year (based on experience and shift)

Schedule Options:

• Day: 7:00 AM - 3:00 PM (weekends required)


• Evening: 3:00 PM - 11:00 PM


• Overnight: 11:00 PM - 7:00 AM (experience required)

What You'll Do:

Major Tasks, Duties and Responsibilities:

• Answering and managing inbound calls with compassion and efficiency


• Gathering demographic, clinical, and financial details and entering them in our CRM


• Verifying insurance benefits through VerifyTx


• Upload and manage documentation including VOBs, IDs, insurance cards, and internal notes


• Conducting clinical and pre-admission assessments (training provided)


• Building trust and rapport with clients and families in crisis situations


• Explaining insurance coverage and treatment options


• Ensuring compliance with HIPAA and company confidentiality standards


• Following up with clients and families throughout the admission process


• Perform other duties as assigned
  

Skills, Knowledge and Qualifications:

• High School Diploma or equivalent (Associate or Bachelor's degree a plus)


• 1-2 years of experience in healthcare administration, admissions, or customer service


• Familiarity with substance use, mental health, or recovery preferred


• Strong computer skills (Google Workspace, spreadsheets, CRM/EMR systems)


• Excellent communication and listening skills


• Empathy, professionalism, and strong follow-through


• Ability to stay calm, organized, and focused in high-volume settings


• Strong organizational and time-management skills.


• Ability to work independently and collaboratively within a team.

Why Join Quadrant Health Group?

• Competitive salary commensurate with experience.


• Comprehensive benefits package, including medical, dental, and vision insurance.


• Paid time off and sick time pay.


• Opportunities for professional development and growth.


• A supportive and collaborative work environment.

Join a Mission That Matters

Quadrant Health Group, Inc. is a behavioral health management group overseeing several facilities across the country, along with a large admissions office and operations hub in Boca Raton, FL. As we continue to grow-with several ongoing projects occurring this year-we need skilled professionals to support various operational areas. This role offers significant opportunities for career growth within our rapidly evolving organization.

Compensation details: 0 Yearly Salary

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