Business Operations Onboarding Associate

Business Unit: Group Business, Account Opening Team

Salary range: ss23,600 - ss29,500 per annum DOE + benefits

Location: Hybrid with occasional travel to a hub

Contract type: Perm

Our Team

We pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they 'have a voice', giving them genuine support and guidance, enabling them to forge a long term and successful career. Exciting opportunities exist within our Business Account Opening Team right now. If you're passionate about providing a best in class, tailored based service to our small business customers and supporting our Relationship Managers and are willing to do what it takes to ensure a great customer experience, then please read on.

What you'll be doing

• Supporting our Relationship Managers & Customers with new requests to open - Business Current Accounts, Currency account, Business Savings, TD's, Client Accounts etc.
• Delivering a professional customer experience at all times, ensuring the customer is at the heart of your activities and kept informed at all points.
• Assessing business account applications against out regulatory and internal requirements for onboarding customers.
• Building and mainlining good working relationships.
• Proactively managing a pipeline of application to support maximisation of commercial contributions and achievements.
• Maintaining and demonstrating high degrees of data quality and accuracy.

We need you to have

• Excellent organisational and administrative skills.
• Previous experience of building successful relationships both internally and externally.
• A customer focused approach.
• As superb eye for detail to ensure the accurate and timely completion of tasks.
• Awareness of money laundering, risk assessment and risk management policies and procedures.
• A good team player, with a "can do" attitude.

It's a bonus if you have but not essential

• Experience of Business Banking.
• Good knowledge of our business products & services.
• Experience and knowledge of dealing with sanctioned countries.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.

• Up to five extra paid well-being days per year .

• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.

• Market-leading pension.

• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.
We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.