Dealer Services Representative

Role:

To increase the Credit Union's portfolio of loans and other financial services initiated through relationships with

auto dealers and other retail businesses capable of extending the Credit Union services to members and potential

members.

Essential Functions & Responsibilities:

E 30% Uses loan authority and credit union policy to underwrite loans.

E 25% Calls on area dealerships and businesses to establish and maintain indirect lending channels.

Promotes use of Credit Union's loan service and other financial services among dealer/retail

network.

E 15% Assists in training finance personnel at dealerships and within the credit union to ensure

everyone is knowledgeable about the program requirements and procedures. Monitors program

and acts as liasion between the Credit Union and dealer/retail network.

E 10% Assists in identifying areas where existing credit union programs can be improved or enhanced.

Identifies new market area and product types which can be profitably introduced to dealer/retail

network. Develops plans to assist in implementing identified actions.

E 10% Maintains and reports on dealer/retail network activity monthly. Provides explaination for

exceptions to plan.

E 5% Completes or directs completion of all loan documents. Ensures documentation is complete and

accurate. Completes required reports and records. Meets with member to explain terms and

conditions and close the loan.

N 5% Performs other job-related duties as assigned.

Please note this is not designed to cover or contain a comprehensive listing of activities,

duties, or responsibilities that are required of the employee for this job. Duties, responsibilities,

and activities may change at any time with or without notice.

Performance Measurements:

1. Consistently follows The North Star Way Service Competencies and Service Standards.

2. Develop and maintain a reputation as a premier partner within the dealer network by: visiting dealerships on

a regular basis; ensure loans are underwritten within 15 minutes of application receipt; and notify dealer of

loan approval within 15 minutes of decision.

3. Meet planned growth objectives for the dealer /retail network (with respect to the number of dealers and

volume of business they represent within the market).

4. Maintain a 30 day delinquency rate at or below 1% of loan portfolio.

5. Meet or exceed operational objectives with respect to accuracy, application response turnaround times,

contract funding times, and loan growth through the indirect lending program.

6. Maintain a charge-off rate of no more than 0.40% of loan portfolio.

7. Ensure loan decisions are in compliance with all applicable Federal, State, and lending regulations, policies,

and procedures.

8. Provide informed, professional, and accurate service and support to all members and associates.

9. Maintain a professional work environment and businesslike appearance.

10. Actively participate in Community and Credit Union Industry activities and events.

11. Minimal unplanned absences and tardiness.

Knowledge and Skills:

Experience - One year to three years of similar or related experience.

Education - (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills -

Physical Requirements

Work Environment

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Compensation details: 22.06 Hourly Wage

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