Accounts Receivable Collector

AMRO Music is currently seeking a dedicated and detail-oriented Accounts Receivable Collector to join our credit & collections team.

Position Overview: As an Accounts Receivable Collector at Amro Music Store, Inc, you will play a pivotal role in ensuring the timely collection of outstanding customer payments. Your focus will be on maintaining positive relationships with our customers while effectively managing overdue accounts and minimizing financial risks. Your contributions will directly impact our company's financial stability and growth.

Responsibilities:

Account Management: Monitor and manage a portfolio of customer accounts, tracking outstanding invoices and payments.

Collection Activities: Initiate contact with customers via phone, email, and text message to remind them of overdue payments and negotiate repayment plans if necessary.

Issue Resolution: Address customer inquiries and resolve any discrepancies or issues related to invoices, billing, and payments.

Payment Processing: Accurately record and allocate customer payments, ensuring they are properly applied to outstanding invoices.

Documentation: Maintain thorough and up-to-date records of all collection activities and communications with customers.

Collaboration: Collaborate with internal teams, such as Sales and Customer Service, to address customer concerns and facilitate smooth payment processes.

Relationship Building: Foster positive relationships with customers by providing exceptional customer service, addressing concerns empathetically, and maintaining professionalism at all times.

Payment Plans: Collaborate with customers to establish payment plans when necessary, considering their financial circumstances while ensuring compliance with company policies.

Benefits:

Hourly pay with performance-based bonuses.

Health and dental insurance.

401(k) retirement plan with company matching.

Professional development opportunities.

Positive and inclusive work environment.

Generous PTO with 7 paid holidays per year.

Pay:

The hourly rate starts at $15.75 plus commission and other bonuses. The right candidate could make over $24.00 per hour.

If you're a motivated individual with a passion for finance and exceptional customer service, and you're excited to contribute to the success of Amro Music Store, Inc, we encourage you to apply for this Accounts Receivable Collector position.

About Amro Music:

Amro Music is a 101-year-old retailer based in Memphis, Tennessee. Today, Amro remains a family-owned and locally operated business with expertise in serving musicians across the Mid-South. Amro has been a pillar of financial stability throughout its history, never having missed a payroll or laid-off employees during economic downturns. Amro believes its key to success is directly due to the team members who choose to work at Amro. The average tenure of Amro's team is over 11 years, and Amro is a constant recipient of industry and local awards.

Experience: A minimum of 2-3 years of experience in accounts receivable, collections, or a related field.

Communication Skills: Excellent verbal and written communication skills to interact with customers and internal teams professionally and effectively.

Problem-Solving: Strong analytical and problem-solving abilities to identify and address payment discrepancies and other issues.

Attention to Detail: Meticulous attention to detail to accurately track payments, invoices, and communication records.

Negotiation Skills: Ability to negotiate payment arrangements and effectively manage challenging customer interactions.

Time Management: Strong organizational skills to manage a portfolio of accounts and meet collection targets.

Team Player: A collaborative attitude with the ability to work effectively within a team-oriented environment.

Software Proficiency: Familiarity with accounting software, Microsoft Office Suite, and CRM systems.

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