Assistant Program Administrator

Pinnacle Services is an innovative and fast-growing agency looking for a talented individual to strengthen the Residential Program Services leadership team with competent knowledge and enthusiasm.

What is Pinnacle Services like as a company? In addition to all the usual benefits, Pinnacle Services also offers a remarkable work environment, with a relaxed dress code, scheduled employee get-togethers and opportunities to volunteer in the community. We are conveniently located in the Northeast Minneapolis arts district, in a renovated warehouse that is light-filled and open.

A successful Assistant Program Administrator will have a high degree of competency with Minnesota Statute 245D. You will be responsible for assuring agency compliance with 245D in all aspects of service delivery and will work closely with county licensors to demonstrate this compliance including internal investigations and reviews, reviewing/resolving grievances, and development/documentation/implementation of plans of correction. You will represent the agency through completion of licensing forms, provision of requested information regarding service delivery and service operations in compliance with 245D requirements.

Additionally, the Assistant Program Administrator is responsible to provide support to Residential Program Directors, under the direction of the Residential Program Administrators. You will assist with training, oversight, and assurance of high-quality service delivery. You will work in collaboration with Residential Program Directors and Administrators to follow up on referrals and complete persons served service initiation. You will also serve as a contact in the Chain of Command for families and external stakeholders and will work to keep external stakeholders satisfied with their services.

The Assistant Program Administrator is responsible for identifying and accomplishing department goals in support of our agency objectives and will establish new programs and developments. You will ensure that contractual obligations are met through service delivery and business operations. You will also be expected to assist with managing budgets and service funds to assure compliance with funding streams.

Location: Metro Area, with frequent travel to residential locations

Salary Description:

$55,000/year

Traditional Benefits for Full-Time Employees

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Voluntary Life Insurance

Flexible Spending Account

Paid Time Off

7 Holidays

401K Eligible to contribute 6 months from start date.

Pinnacle Service Inc. provides person centered services to people with intellectual, developmental, or behavioral disabilities in various settings. We provide top level services to the individuals that we support through, residential services, in-home care, case management and other supportive programs. We have ambitious standards and go above and beyond in our organization to set ourselves apart from the others.

To be considered for this position, you must minimally meet the qualifications for a Designated Manager according to 245D:

• a baccalaureate degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or


• an associate degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or


• a diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or


• a minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications listed above.


• In addition to one of the requirements above, a minimum of three years of supervisory level experience in a program providing direct support services to persons with disabilities or person age 65 and older.

Other Required Qualifications for a Residential Program Administrator:

• All candidates must have an acceptable driving record as established by Pinnacle Services' driving policy.


• This position requires candidates to have the ability to work a variety of shifts, including weekends, overnights, and holidays and to be on call.


• Previous experience with Therap preferred.

Job Type: Full-time

Compensation details: 0 Yearly Salary

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