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IT Support Engineer | |||||||||||||||||||||||||||||||||
Description: Job description: As a IT Support Engineer, you will be joining a leading global IT and business services company renowned for its expertise in IT consulting, systems integration, application management, and outsourcing. Our client partners with diverse industries, including government, healthcare, finance, energy, and telecommunications, delivering tailored solutions that drive innovation and efficiency. To strengthen their team, they are seeking a dedicated Servicedesk Assistant who is fluent in French and eager to contribute to their ongoing success.
As an IT Support Engineer, you are the main point of contact for customers with questions or problems related to computing and IT-services. You ensure the accurate registration, monitoring, and handling of IT malfunctions and service requests, solving a large proportion of customer questions yourself. The goal is to achieve a resolution rate of 80% during the first customer contact, for example in the first conversation. For more complex issues you will liaise with second- and third-line colleagues, with whom you will work intensively to provide the best service. In addition, you identify trends in disruptions and convert these insights into improvement proposals. This can be done, for example, by writing knowledge articles that help both colleagues on the service desk and end users to find solutions themselves. You take the initiative, know what cooperation means, and stand firm in your shoes. Assertiveness and the ability to give and receive feedback come naturally to you. Taking responsibility and honoring agreements made are the norm for you. You have perseverance and a flexible attitude. Furthermore, you also participate in a 24/7 Stand By Team, where you are regularly on call for a week.
As an IT Support Engineer, you are the main point of contact for customers with questions or problems related to computing and IT-services. You ensure the accurate registration, monitoring, and handling of IT malfunctions and service requests, solving a large proportion of customer questions yourself. The goal is to achieve a resolution rate of 80% during the first customer contact, for example in the first conversation. For more complex issues you will liaise with second- and third-line colleagues, with whom you will work intensively to provide the best service. In addition, you identify trends in disruptions and convert these insights into improvement proposals. This can be done, for example, by writing knowledge articles that help both colleagues on the service desk and end users to find solutions themselves. You take the initiative, know what cooperation means, and stand firm in your shoes. Assertiveness and the ability to give and receive feedback come naturally to you. Taking responsibility and honoring agreements made are the norm for you. You have perseverance and a flexible attitude. Furthermore, you also participate in a 24/7 Stand By Team, where you are regularly on call for a week.
As a IT Support Engineer, you will be joining a leading global IT and business services company renowned for its expertise in IT consulting, systems integration, application management, and outsourcing. Our client partners with diverse industries, including government, healthcare, finance, energy, and telecommunications, delivering tailored solutions that drive innovation and efficiency. To strengthen their team, they are seeking a dedicated Servicedesk Assistant who is fluent in French and eager to contribute to their ongoing success.
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