Cable Installation Technician - Tucker, Ga

MVR Guidelines for all technicians

SUMMARY

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

Important information:

• Work Type: In-person only (remote work not available).


• Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.


• Compensation: U.S.-based employment only; pay in U.S. Dollars.

DUTIES & RESPONSIBILITES

• Complete all installations according to company and industry standards.


• Acquire and return equipment as directed.


• Maintain tools and vehicles; report any maintenance issues.


• Communicate with Dispatch on arrivals, departures, and any delays.


• Accurately complete daily reports and paperwork.


• Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.


• Technical development training/certification is required; successful completion is mandatory to remain an active employee.


• Follow all company & OSHA safety rules.


• Other duties as assigned.

PGM25

Competencies

• Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.


• Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.


• Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.


• Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.


• Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.


• Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.


• Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.


• Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.


• Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.

SKILLS

• Install residential/commercial video, HIS, XHS, CDV installation knowledge (training provided).


• Strong customer service, time management and communications abilities.


• Due to the nature of our customer base, fluency in English (speaking and understanding) is required.


• Read and interpret operating instructions and procedures.


• Basic math, computer, and troubleshooting skills.


• Navigating and adjusting operating systems.


• Ability to identify and troubleshoot technical difficulties.


• Manage time effectively and work independently.

EDUCATION / QUALIFICATIONS

• High School or GED preferred.


• Requires the successful completion of all pre-employment testing, acceptable driving record and active driver's license.


• Hold a valid driver's license.


• Be at least 21 years old.


• Have a minimum of three (3) years of driving history.


• Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.


• Must be able to independently operate a motor vehicle.


• Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.

COMPENSATION

• Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.


• Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.

PHYSICAL REQUIREMENTS

• Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.


• Use hand tools.


• Frequent stooping, bending and twisting required.


• Work indoors, outdoors, in confined spaces, and while exposed to varied weather.


• Drive during all weather conditions, daytime and nighttime.


• Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.

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