Specialist of Systems

ABOUT US

Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Specialist of Systems reports to the Deputy Director of Strategic Systems. The Strategic Systems team works to enable Sanctuary's mission through strategic and effective use and governance of technology. The Specialist will conduct data reporting/analysis out of the agency's enterprise systems and provide related technical assistance and process improvements. They play a central role in the agency's efforts to design/measure success, including enhancing existing tools, gathering feedback from constituents, and sharing back results.

RESPONSIBILITIES

Program Reporting, Evaluation & Impact measurement

• Conduct reporting out of Salesforce and other enterprise applications for internal and external purposes.


• Support reporting and analysis needs for Sanctuary's government and foundation reporting, and design data reports for funding solicitations and other ad hoc purposes.


• Analyze impact and outcome data, using both quantitative and qualitative methods.


• Create and maintain dashboards for staff.


• Respond to impact/outcome measurement requests and make ongoing adjustments and changes to tools, as needed.


• Oversee the implementation of impact/outcome measurement and client feedback tools, including gathering client feedback directly through surveying.


• Manage in-house evaluations and assists on out-of-house evaluations of programs.

Systems PMO

• Oversee project management and implementation of assigned technology projects, ensuring alignment with programmatic direction and organizational priorities.

Collaboration with Staff

• Support teams in their contract compliance and performance efforts.


• Monitor the system for data quality issues and implement plans for resolution.


• Provide technical assistance and training in areas related to outcome tracking and user capabilities.


• Manage standardized data maintenance reports to ensure data collection processes are being followed efficiently.


• Support helpdesk inquiries to the team, responding to technical support and data entry requests from staff in a timely and efficient manner.


• Coordinate with relevant staff members across departments to support staff dashboard use.


• Prepare written reports, present findings, and facilitate discussion of evaluation results with staff.

Training & Communication

• Assist in developing and maintaining protocols, processes and standards for proper use of enterprise applications.


• Provide and support training needed for effective systems implementation and usage.

Other

• Manage consultants and/or interns as assigned.


• Other responsibilities as assigned by the position's supervisor.

EDUCATION/TRAINING/EXPERIENCE:

• Minimum of two (2) years related experience.


• Bachelor's degree required.


• Additional related coursework or professional background/training in data tracking, data quality, and/or reporting strongly preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Must love data!


• Fluency in MS Office, particularly Excel.


• Knowledge of Salesforce is a huge plus.


• Open and willing to participate in appropriate application trainings to further knowledge.


• Knowledge of enterprise system reporting tools preferred.


• Strong critical/analytical thinking ability.


• Excellent organizational, analytical, and verbal/written communication skills.


• Ability to analyze and interpret data.


• Excellent attention to detail.


• Ability to work independently.


• Ability to prioritize and manage simultaneous projects, while balancing diverse stakeholders' needs.


• Strong interpersonal skills.


• Demonstrated ability to train others (of various levels of expertise).


• Experience in aggregating, analyzing and reporting on data trends to various stakeholders a plus.

Budgeted Salary: $60,750 - $67,106 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement

Work position is Full-time (standard 35 hours/week), Salaried/ Exempt.

Work schedule is currently hybrid; must be able to meet job location schedule obligations

Benefits:

• Health, Dental and Vision Insurance


• Employer-paid life insurance


• Employer retirement contribution


• Paid time off (Holidays, Vacation, Personal, Sick)


• Generous Leave Policy


• Flexible spending account / Health savings account


• Student loan assistance


• Tuition reimbursement program


• Gym reimbursement program


• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.