Summary Sheet: Call Center - Customer Service |
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Advertiser Name | E.ON Energy Infrastructure Solutions GmbH | | Advertiser Type: | Company |
Classification: | Call Center - Customer Service | | Subclassification: | |
Country: | Germany | | Location: | Germany |
Language: | English - United Kingdom (en-GB) | | Contact Name: | |
Employment Type: | Permanent | | Workhours: | Not Specified |
Position: (Senior) Communications Strategist (f/m/d) |
Description: Key Responsibilities
Developing Communication Plans:
- Create and implement comprehensive communication strategies that align with organizational goals and initiatives.
- Drive transformation communication to support organizational changes and initiatives.
Internal Communications:
- Establish and measure performance metrics (KPIs) to ensure effective communication
- Shape and prepare all internal communication vehicles, including the EIS Newsletter, EIS Connect, Townhall meetings, internal events, and personnel news.
External Communications:
- Establish and measure performance metrics (KPIs) to ensure effective communication.
- Interface with Group Communications to derive and disseminate external messaging for EIS.
- Shape and prepare all external communication vehicles, including press releases and magazine articles.
- Support major external communications efforts, such as Investor Relations.
Content Creation and Management:
- Craft and oversee the production of communication materials, ensuring consistency in messaging across all platforms and channels.
Stakeholder Engagement:
- Build and maintain relationships with key stakeholders across the company and where applicable beyond.
- Collaborate with internal teams, such as marketing, sales, and corporate communication, to ensure cohesive messaging.
Social Media Management:
- Manage the organization's social media presence, coordinating schedules and content to maximize engagement.
Crisis Communication:
- Develop and implement crisis communication plans to manage and mitigate potential risks.
Requirements
- Completed university degree and several years of professional experience in communications or marketing, ideally in the energy industry
- Enthusiasm for our products and solutions and the ability to communicate complex topics in an understandable and convincing way
- Excellent communication skills in German and English, both written and verbal (at least C1)
- Experience of working with internal and external stakeholders in a matrix organisation and with technical, commercial and marketing teams
- Team spirit, humour and a high level of commitment
- Confident in using communication platforms and tools as well as common Microsoft Office applications, especially Excel, PowerPoint and Word
Benefits
- Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
- Working from abroad: up to 20 days in the European economic area
- Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas
- Modern work environment: workplace according to digital and ergonomic standards
- Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings
- Family service support: services in the areas of childcare, holiday care, nursing support or everyday assistance
- Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health)
- Corporate Benefits: employee share program, pension scheme, employee discounts, special insurances (and much more)
- A central location: very good public transport connection, free parking and charging points for e-vehicles
- Individual mobility: from private car and bicycle leasing to subsidized job ticket
Inklusion
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