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Investigating Officer (Customer Disputes) | |||||||||||||||||||||||||||||||||
Description:
The CRU is now seeking Investigating Officers to join the CRU s Customer Care Team. The Customer Care Team is part of the Consumer Policy and Protection Division. The team plays a central role in ensuring energy and water customers know their rights, both now and as the sectors evolve. The team directly helps customers; investigating individual complaints as part of our independent dispute resolution service, providing an information service to customers, and identifying trends in customer issues sharing insights within the organisation. Key duties and responsibilities Reporting to the Customer Care Manager, the successful candidates will be working to tight deadlines in a high-volume process-driven environment. The main duties and responsibilities of the Investigating Officer (Customer Disputes), which may be adjusted in the light of changing priorities, include the following: • Conducting investigations into customers unresolved complaints against either an energy company or Uisce ‰ireann. This will typically involve: o Critically analysing information received from the customer and relevant provider/s (energy supplier or network operator, or Uisce ‰ireann as relevant), The above list is not exhaustive. While the successful candidate will be assigned to a particular team within the CRU, they will also be expected to contribute to the work of the wider Division/CRU as requirements dictate. The Candidate Key Requirements Essential Criteria Candidates must have on or before the closing date for applications the following: 1. An NFQ Level 8 or higher, preferably in economics, law, communications, business or other closely related discipline. Desirable Criteria 1. Experience investigating complaints or dispute resolution. Core Competencies (Appendix A) • CRU/Specialist Knowledge. Application Process Please note, the CRU have engaged Cpl as a data processor to assist the CRU with this recruitment competition. In line with CRU s data retention policy information collected by Cpl will be kept for 12 months after the conclusion of the competition. In order to apply for this opportunity, candidates must submit the application from for this opportunity before the closing date for applications. The application from can be found here - As part of the application form candidates will be required to upload a C.V. and Cover Letter which clearly demonstrates how you meet the key requirements of the role. Should you have any queries, please contact CRU(at)cpl.ie. The deadline for applications is 1st May 2024, 12pm (to be received not later than 12 pm). Candidates must have continued eligibility to legally work in Ireland. If we invite you to interview and you have access needs, please notify us at cru(at)cpl.ie so that appropriate arrangements can be made. CRU does not reimburse any costs/expenses incurred by the candidate during any part of the interview process. The CRU Recruitment Privacy Notice sets out how we protect the privacy rights of those applying for positions with CRU and can be found on the Careers page on the CRU Website (), or alternatively you can contact hrdepartment(at)cru.ie who will arrange for this to be sent directly to you.
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