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Customer Care Worker/Driver - Men's Assessment Shelter

Summary Sheet: Call Center - Customer Service

Advertiser NameVolunteers of America - Greater New YorkAdvertiser Type:Agency
Classification:Call Center - Customer ServiceSubclassification:
Country:United StatesLocation:United States
Language:English - United Kingdom (en-GB) Contact Name:
Employment Type:PermanentWorkhours:Not Specified

Position: Customer Care Worker/Driver - Men's Assessment Shelter

Description: Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program. We are in search of new talent in the following position The Schwartz Assessment Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. Summary: Within program and agency procedures, functioning as a key member of the operations team, the Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities. Minimum Qualifications: High school diploma or GED preferred plus one year relevant experience. Clean and valid driver's license. Must maintain agency authorized driver status. Principal Responsibilities: Oversee client participation in daily program activities, monitor observance of client's rights and client adherence to program rules and routines Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book. Accept new clients in electronic records database. Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide emergency response including crisis management, first aid, CPR and fire response as needed Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients' non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager Drive agency vehicles to transport clients and staff, as assigned Perform other related duties as requested. To learn more about VOA-Greater New York, copy and paste this link into a browser: Successful applicants must be vaccinated for COVID-19 before their start date with VOA-Greater New York, unless you have been approved by VOA-Greater New York for a medical or religious exception to this requirement. VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today! Other details Job Family CASE MANAGEMENT Job Function Counseling Pay Type Hourly Min Hiring Rate $17.78 Max Hiring Rate $17.78 Required Education High School Job Start Date Tuesday, July 26, 2022 Apply Now Randalls and Wards Islands, New York, NY, USA Schwartz Homeless Shelter, 65 Charles Gay Loop, Wards Island, New York, United States of America

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