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Video Service Desk


Summary Sheet: I.T. & Communications

    
Advertiser NameGazelle Global ConsultingAdvertiser Type:Agency
Classification:I.T. & CommunicationsSubclassification:
Country:BulgariaLocation:Bulgaria
Language:English - United Kingdom (en-GB) Contact Name:>Andrea Innamorati
Employment Type:PermanentWorkhours:Not Specified



Position: Video Service Desk


Description:


Video Service Desk | Sofia, Bulgaria | Permanent | 45,000 Bulgarian LEV + Bonus | Bulgarian and English speaking


I am currently looking for a Video Service Desk in Sofia, Bulgaria. That is a permanent position.



Responsibilities for the Video Service Desk in Sofia, Bulgaria
role:

. Respond to client calls and inquiries to the VNOC main number.
. Support and help clients to reserve video conferences, TelePresence sessions and WebEx
. Guide users on how to book, manage, and operate WebEx sessions
. Provide client support on the phone, for walk-ins, on video, and on-site
. Schedule, manage, monitor, and control video conferences with Cisco TelePresence Management Suite (TMS)
. Operate high-level video conferences and TelePresence sessions remotely and on-site
. Help users to connect mobile devices to video conferences and WebEx
. Assist users in Video session recording and streaming
. Train users, peers, and new colleagues
. Assist with ad-hoc tasks assigned by the VNOC supervisor (eg produce weekly reports)

Educational Qualifications and Experience for the Video Service Desk role:

. Education: Bachelor's degree in Information Management, Computer Science, Engineering, or similar field
. Role Specific Experience: Minimum 2 years of relevant experience
. Hands-on experience in Cisco, Tandberg, or Polycom video technology and WebEx
. Experience in user support and conference room maintenance

Required Skills/Abilities for the Video Service Desk role:
. Knowledge of operating and scheduling VC sessions with Cisco TMS
. Knowledge of videoconferencing and streaming protocols, such as H.323, SIP, and audio/video standards
. Ability to provide timely assistance to video services user community
. Good knowledge of the fundamental concepts of videoconferencing technology
. Good knowledge and understanding of effective practices for dealing with clients in a variety of situations
. Excellent oral and written communication skills
. Ability to work cooperatively and collaboratively in a team environment
. Ability to analyze information and draw accurate conclusions
. Ability to apply problem-solving strategies to evaluate and solve problems effectively
. Ability to cope and work effectively under stress
. Ability to deal sensitively in multicultural environments, and build effective working relations with clients and colleagues, both within and outside the organization
. Excellent client support skills




Shortlisting immediately - phone interview this week.




This role is suitable for a Video Service Desk role (Bulgarian and English speaking)-speaking) who is looking to work in a professional team within a successful company.




If you are interested in this position, please submit your CV for consideration





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