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Trade Support Analyst - 2nd Shift

Summary Sheet: I.T. & Communications

Advertiser NameRequest Technology - Anthony HonquestAdvertiser Type:Agency
Classification:I.T. & CommunicationsSubclassification:
Country:United StatesLocation:United States
Language:English - United Kingdom (en-GB) Contact Name:>Anthony Honquest
Employment Type:PermanentWorkhours:Full Time

Position: Trade Support Analyst - 2nd Shift


Trade Support Analyst - 2nd Shift
Chicago, IL
$50-80K % Shift Differential

  • Shift is Sunday-Thursday, 3:00 PM to 12:00 AM CT..

  • Responsibilities:

    Technical Support

      • Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (eg FIX, BOE, PITCH), trading and features/function using the Deliver Plus One standard
      • Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support
      • API Certification testing
      • Logical port creation and modification of default settings
      • Provisioning internal/external user web tool access
      • Testing/understanding changes to systems and functionality prior to deployment

    Trading Support

      • Support sales team with data/order type behavior requests
      • Service manual Cancel Order from TPHs
      • Futures Settlement Price Verification
      • Service and Support Block Trade and ECRPs
      • Trade reviews
      • Voluntary price adjustment management
      • Clearing/trade bust/adjust support
      • Data mining and research

    Operational System Monitoring

      • Perform daily system startup/shutdown checks
      • Monitor exchange systems and keep dashboards green
      • Futures Audit Logs queue (automated procedural tracking system)
      • Auction/Rotation monitoring
      • Futures Product Management (ie creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
      • Ad hoc project assignments

    Job Requirements:

    The ideal candidate will possess:

      • Equivalent of Bachelor's degree or higher
      • Ability to work Sunday-Thursday, 3:00 PM to 12:00 AM CT.
      • Ability participate in weekend testing as required
      • Two to five years' experience in a securities related or technical support position
      • Proficiency in Windows and Linux desired
      • Strong troubleshooting, problem-solving and customer service skills
      • Vigorous desire to learn company technology and to be an Futures SME
      • Ability to work well in a dynamic team oriented environment
      • Excellent written and verbal communication skills

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