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Service desk Analyst

Summary Sheet: I.T. & Communications

Advertiser NameWDS Global LimitedAdvertiser Type:Agency
Classification:I.T. & CommunicationsSubclassification:
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:
Employment Type:ContractWorkhours:Not Specified

Position: Service desk Analyst

IT Service desk Analyst

Job Title: IT Service desk Analyst

Location: Jarrow - Newcastle Northumberland

Job type: 9 month Fixed term Contract

Salary: ss24 - 26k - Fixed Term for 9 months

My client a global Manufacturer and distributor of Vital component parts are currently looking for a Service desk Analyst to work in their IT department in their super cool office in Jarrow.

The position would suit someone with over 4 years experience.

Must have experience in Active Directory, O365, and preferably Powershell


Providing first level support through taking calls and handling the resulting

incidents or Service Requests, using the incident management and request

fulfilment processes, in line with Service Desk objectives.

Act as a single point of contact for users regarding IT issues and queries.

Receiving, logging and managing tickets via the Manage Engine Tool.

Maintaining an Asset Database and tracking changes

1st and 2nd line support - troubleshooting of IT issues

Escalate breached calls and high priority incidents

Log all calls in the Service Desk Call Logging system

Be active in shift left activities to the service desk

Working with multiple teams and ITOC SME/ technical specialist to review alerts

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