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Service Desk Analyst

Summary Sheet: Accounting

Advertiser NameLorienAdvertiser Type:Agency
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:>Tony Kelleher
Employment Type:ContractWorkhours:Not Specified

Position: Service Desk Analyst


Are you looking for your Service Desk position? If you are then this international banking organisation are looking for a number of Service Desk Analysts to join their established team.

The successful candidates will be to provide technology related support and advice to resolve workplace related faults, incidents or requests from bank colleagues and suppliers. Working closely with the Technology teams they will deliver an efficient and effective service to resolve issues and requests in a timely and customer focused manner.

  • Strong communication skills

  • Previous customer service experience

  • Computer skills

  • Previous technology experience in a multi platform team

  • Experience of working in a Service Centre environment

  • Understanding of KPI target driven environment

  • Provide consistently excellent levels of customer service in a multi contact channel environment.

  • Support the simplification of the customer journey to deliver a great customer experience.

  • Develop effective customer focused business relationships ensuring you can tailor the service you provide to meet the different needs of a wide a varying customer base.

If you are looking for a new challenge then please send your CV and contact me.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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