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Sales Coach - Dutch and English Language Required

Summary Sheet: Call Center - Customer Service

Advertiser NameConvergys AmsterdamAdvertiser Type:Agency
Classification:Call Center - Customer ServiceSubclassification:
Language:English - United Kingdom (en-GB) Contact Name:
Employment Type:PermanentWorkhours:Full Time

Position: Sales Coach - Dutch and English Language Required

Description: Essential Functions Core Responsibilities Improve sales and quality performance through coaching of individual Sales and Service Representatives Identify sales and quality areas of opportunity for individuals and contact center Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services) Develop and present performance improvement materials directed at specific products and or specific sales or quality skills Analyze and document consultant interaction and track effectiveness Work with Team Leader as appropriate Report on areas of opportunity identified in scripts and systems Document interaction with Sales and Service Representatives Track effectiveness of coaching through performance improvement

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