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Summary Sheet: Hospitality & Tourism

Advertiser NameHilton Garden Inn, AberdeenAdvertiser Type:Company
Classification:Hospitality & TourismSubclassification:
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:
Employment Type:ContractWorkhours:Not Specified

Position: Reception


Hilton Garden Inn is a 100 bedroomed City Center Hotel in Aberdeen and are recruiting a Full-time Receptionist. We are looking for an individual with a bubbly personality and a cheery disposition.

A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

  • Ensure an efficient reception experience for all our Guests, including check in/out.
  • Demonstrate a high level of customer service at all times.
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
  • Experience preferred on Front Office Systems however training will be given.
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy.
  • Comply with hotel security, fire regulations and all health and safety legislation.

What are we looking for?

  • Previous experience in a customer-focused industry.
  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • An organised individual.
  • Ability to work on your own and as part of a team and able to work under pressure.
  • Competent level of IT proficiency.
  • High standard of personal appearance at all times.

You will be required to work five days from seven which includes the following shifts:- 7am-3pm/3pm-11pm and a 11am-7pm including weekend shifts. The rota is devised around the levels of business.

In return we offer:-meals on duty, 28 holiday days per annum, rate of pay is NMW, Hilton Staff Discount on Hotel Stays.

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