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Multiple Language Speaking Junior Service Desk Support


Summary Sheet: Call Center - Customer Service

    
Advertiser NameExperis ITAdvertiser Type:Agency
Classification:Call Center - Customer ServiceSubclassification:
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:>Lauren Clark
Employment Type:PermanentWorkhours:Not Specified



Position: Multiple Language Speaking Junior Service Desk Support


Description:

My Edinburgh based client are currently recruiting for a junior service desk support role. The successful candidate will join this growing team on a permanent basis.


This is an excellent opportunity to join a technical business and to gain some great experience working in a customer support role.


The ideal candidate will have experience in a customer facing or telephone-based customer service environment and will be happy speaking to a high volume of candidates on a daily basis.


Key responsibilities for the role will include:



  • Dealing with basic customer support queries around audio and mobile devices

  • Escalating support issues when required

  • Basic end user training for mobile devices

  • Dealing with a high volume of customer calls


Any experience in other languages including Chinese/Mandarin, South Korean or Arabic would be advantageous.


Please note this role will potentially involve shift work after the first 6 months.


In return my client is offering a competitive salary and benefits package along with the opportunity to develop your skills and experience in a supportive, technical environment.


If you are interested in hearing more about this position please get in touch with Lauren Clark by phone  or email.





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