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IT Service Desk Agent

Summary Sheet: I.T. & Communications

Advertiser NameHelvetica Partners SarlAdvertiser Type:Agency
Classification:I.T. & CommunicationsSubclassification:
Language:English - United Kingdom (en-GB) Contact Name:>Alienor Charrey
Employment Type:PermanentWorkhours:Not Specified

Position: IT Service Desk Agent


IT Service Desk Agent

We are currently looking on behalf of one of our important clients for an IT Service Desk Agent. This role is permanent position based in Bern Canton.

Your role:

  • Providing first level support in 24/7 shifts to the customers by phone, e-mail or remotely
  • Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team
  • Troubleshooting and resolving owned incidents and applying corrective actions
  • Restoring the degraded service's quality as fast as possible
  • Technically or hierarchically escalate incidents or service requests and doing their follow-up
  • Informing customers of service status

Your skills and experience:

  • At least 3 years of experience in a similar role
  • IT diploma or equivalent
  • Willing to work occasionally during weekends and night shift
  • Fluent French or German, English speaking a must, third language spoken a plus

Your profile:

  • Customer and Service oriented
  • Team player
  • Ability to work under pressure
  • Flexibility
  • Dynamic, hands-on and can do mentality
  • Precise and rapid diagnosis ability

If you wish to apply, please send us your resume in Word format with some references.

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