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IT Manager

Summary Sheet: I.T. & Communications

Advertiser NamePro Contract DirectAdvertiser Type:Agency
Classification:I.T. & CommunicationsSubclassification:
Country:United KingdomLocation:United Kingdom
Language:English - United Kingdom (en-GB) Contact Name:
Employment Type:ContractWorkhours:Full Time

Position: IT Manager


IT Manager
50K Base + Bonuses + Benefits
Durham/ Remote

To develop, implement and manage a strategic view of the IT systems and infrastructure within the division to support the board in their Vision for the business, and to drive optimal efficiency and a lowest cost to operate. Being part of the front-line customer/supplier focus offering, identifying and delivering appropriate cost effective, secure solutions bringing added value to both our customers, and the business. Liaising with the BUKI IT Team, and our IT suppliers, to assist in the implementation of IT solutions, as required. Responsible for delivery of pragmatic, high-quality, cost-effective solutions.

Key Responsibilities:
• Day to day management of the IT systems and IT Security
• Providing 1st, 2nd and 3rd line support for all IT systems (desktops, laptops, servers, networking equipment, etc.)
• Liaising and instructing our third-party IT suppliers
• Review of current applications within the business for:
• Best practice, functionality gaps, underutilised functionality
• Available product upgrades, modules that would enhance or make our business more efficient
• Investigate new technology and innovation to identify opportunities for improvement and efficiency gains.
• Strategic analysis of local systems
• Support for local Warehouse Management Systems and e-commerce platforms
• High Level advice on ERP issues - Direction on resolution
• Expenditure programme reviews
• Local order queries - 1st & 2nd line support for query analysis WMS & ERP
• Interface maintenance - Daily analysis of WMS and ERP interfaces
• Local BI and reporting
• Infrastructure documented with all configuration and support details
• Scoping, implementation, monitoring and maintenance of local systems
• Supporting the business by being a trusted advisor for all local IT and customer/supplier facing matters
• Adherence to, and liaison with Group Audit, and the BUKI IT Security Manager requirements and standards
• Third-party vendor, hardware and software relationships as appropriate
• Outlining a clear plan for ongoing end-user training

• Development of the IT Infrastructure and IT Security strategy, ensuring its fit and compliance with our IT Vision and Strategy
• Ensuring local IT systems are developed and maintained to the highest possible level
• Delivering tasks and programmes, on time, on cost, to high quality standards
• Meeting SLA performance
• Create and maintain appropriate documentation and standards
• Follow department policies and procedures and assist in the implementation of new processes
• Sharing of knowledge with other team members and other stakeholders
• Ensuring quality standards are adhered to by self and fellow members of the team
• Ensuring system down-time in all divisional sites is minimised or if practical negated

Skills and Competences:
• Quality of work - Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks
• Communication & interpersonal skills - Ability to listen and understand information. Presents information in a clear and concise manner to both technical and non-technical people. Knows appropriate way of communicating with customers, peers and line managers. Demonstrates respect for all individuals in all forms of communication. Treat people fairly and courteously regardless of background or culture
• Initiative - Monitors and manages own time to ensure daily, and long-term objectives are met. Develops and improves procedures in agreement with the business and Group experts. Accepts additional challenges and responsibilities willingly and assists others. Self-reliant. Capture cross departmental analysis for review and detailed feedback from the Management team.
• Planning & organisation - Adapts to changes and uses resources effectively. Able to prioritise and execute competing activities, prioritise and delegate effectively. Together with the management team, sets objectives, establishes priorities and develops plans. Arranges work schedules and prioritises work to meet deadlines. Seeks clarification and approval where appropriate before commences new projects or working methods. Proposals to be prepared and presented as working documents for senior management review with enclosed benefits analysis on a monthly ongoing basis within an annual planning horizon. Implement approved proposals, managing functional input, where appropriate.
• Hands-on approach to working
• Excellent team leadership skills (communication, prioritisation, delegation, planning, etc.)
• Budgetary competence
• Experience in developing solutions based on best of breed products
• Create and maintain strong relationships with fellow team members, key stakeholders, and external suppliers

Additional desirable skills and experience:
• Industry and domain knowledge relating to OpCo operations
• Relevant IT qualifications e.g. Microsoft qualifications, etc.
• Demonstrable knowledge of the operational ITIL Service Management framework
• Project Management qualification e.g. PRINCE2, PMI, etc.

Other requirements:
• Strong interpersonal skills and an excellent understanding of customer service
• A professional and mature attitude to deal with a range of internal and external stakeholders
• The ability to work under pressure and handle multiple tasks
• A self-starter with a mature approach to problem solving and a good eye for detail
• A committed and positive attitude
• A flexible, and pragmatic approach

Key Stakeholders:
• Finance Director
• Managing Director
• eCommerce Manager
• Senior Management Team
• BUKI IT Director and other BUKI IT Managers
• Divisional first line support team
• Distributed IT team members throughout Bunzl OpCos
• Customers and suppliers relating to the business operations
• Third-party suppliers

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