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Financial Markets Support Engineer/2nd shift


Summary Sheet: I.T. & Communications

    
Advertiser NameRequest Technology - Craig JohnsonAdvertiser Type:Agency
Classification:I.T. & CommunicationsSubclassification:
Country:United StatesLocation:United States
Language:English - United Kingdom (en-GB) Contact Name:>Craig Johnson
Employment Type:PermanentWorkhours:Full Time



Position: Financial Markets Support Engineer/2nd shift


Description:


  • This is a 2nd shift role, 3:00 pm-12:00 midnight, Sunday thru Thursday
  • Prestigious Global Financial Institution is currently seeking a 2nd shift Financial Markets Support Engineer. Candidate will provide first level and support and resolving customer issues related to APIs, trading and features/function. Candidate will provide timely and professional outbound communications servicing the Trade Desk email queues and providing customer phone support.


    Responsibilities:

    API Certification testing
    Logical port creation and modification of default settings
    Provisioning internal/external user web tool access
    Testing/understanding changes to systems and functionality prior to deployment

    Trading Support
    Support sales team with data/order type behavior requests
    Service manual Cancel Order from TPHs
    Futures Settlement Price Verification
    Service and Support Block Trade and ECRPs
    Trade reviews
    Voluntary price adjustment management
    Clearing/trade bust/adjust support
    Data mining and research

    Operational System Monitoring

    Perform daily system startup/shutdown checks
    Monitor exchange systems and keep dashboards green
    Futures Audit Logs queue (automated procedural tracking system)
    Auction/Rotation monitoring
    Futures Product Management (ie creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
    Ad hoc project assignments


    Qualifications:

    Equivalent of Bachelor's degree or higher
    Ability to work Sunday-Thursday, 3:00 PM to 12:00 AM CT.
    Ability participate in weekend testing as required
    Two to five years' experience in a securities related or technical support position
    Proficiency in Windows and Linux desired
    Strong troubleshooting, problem-solving and customer service skills
    Vigorous desire to learn trade technology and to be an Futures SME
    Ability to work well in a dynamic team oriented environment
    Excellent written and verbal communication skills





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